Service Operations Manager

Comfort Systems USA•Louisville, CO

1d•$90,000 - $130,000•Onsite

About The Position

The Service Operations Manager is responsible for all aspects related to the execution of HVAC/Plumbing service, ensuring Safety, Quality and Profitability.

Requirements

10+ years of Commercial HVAC/Plumbing Service experience including in-depth knowledge of various HVAC products, systems, electronics, and building controls.
Bachelor’s Degree (preferred), or associate’s degree or equivalent from two-year college or technical school with a certificate in Heating, Ventilation, and Air Conditioning.
5+ years or more of supervisory experience in a similar service-oriented business.
Strong leadership skills
Strong organizational and process management skills
Read, analyze, and interpret financial information
Strong computer skills including Excel and Word
Strong conflict resolution skills
Ability to create and maintain a strong team
Strong customer service skills
Strong understanding of service business
Valid driver’s license and maintain acceptable driving record
Flexibility to be available via cell phone after hours as well as work overtime and occasional weekends (as needed)
Infrequent overnight travel may be required
Strong interpersonal skills, achievement oriented and self-motivated.
Strict adherence to Company safety policies.

Responsibilities

Safety management to ensure ZERO INCIDENTS
Ensure adherence by department and personnel to Company Core Values and processes.
Foster excellent communication among team members and other departments of the company to ensure smooth business flow throughout the Team.
Responsible for all aspects of technician performance including:
Manpower planning/scheduling
Recruiting / Hiring / Terminating
Developing / Training
Quality of work
Timely completion of tasks
Performance Reviews /goal setting
Technician Retention
Coordinate dispatch team to ensure technician effectiveness and customer satisfaction.
Oversee the process of ordering, receiving and delivery of materials/equipment needed to complete the work of the department.
Ensure payroll functions and approvals are complete and accurate.
Ensure work orders are closed out and billed in a timely manner.
Monitor and improve operational efficiency and financial performance including but not limited to:
Gross Margin and Gross Profit by Line of Business
Revenue and gross profit/man hour per technician
Indirect costs
Labor utilization rates
Company assets and tools
Ensure quotes for repairs generated from technicians are accurate, timely and followed up on.
Ensure strong customer retention including implementation of Customer CARE Program.
Develop and maintain strong client relationships.
Addresses internal/external complaints and resolve problems.
Create a cohesive team with high morale.
Collaborate with VP of Service, Service Sales Manager and Company Leadership to establish and achieve departmental/company financial targets.
Additional duties as assigned.