Service Operations Manager
Georgia Green Energy Services•Atlanta, GA
11h•Onsite
About The Position
GGES is growing its service division and is seeking a disciplined Service Operations Manager to oversee service technicians, service delivery, customer satisfaction, and SLA compliance.
Requirements
- 3–5 years experience in service management (electrical or HVAC preferred)
- Strong leadership skills and customer-first mindset
- Experience with scheduling, routing, and SLA metrics
- Familiarity with FieldEdge or similar systems
Responsibilities
- Oversee scheduling, dispatch, service routing, and real-time field support.
- Ensure 100% SLA compliance on all service calls.
- Eliminate repeat truck rolls and enforce documentation standards.
- Maintain consistent customer satisfaction scores across all service interactions.
- Handle escalations, follow-up calls, and resolution within 48 hours.
- Lead service technicians with consistent expectations and accountability.
- Coordinate with Service Finance for billing accuracy.
- Support permitting needs for service jobs.
- Ensure FieldEdge updates are complete and accurate.
- Report weekly SLA metrics, tech performance, revenue, and profitability to the CEO.
Benefits
- Competitive salary
- Health insurance
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
