Operations Administrator - Corporate II
About The Position
The Service Operations Administrator - Corporate is responsible for internal support and external customers, this consist of data management, work order management, and customer facing program assignments. This position will work with the assigned supervisor to operationalize the customer contract strategy and relationships to reduce cost, enhance service quality, and mitigate risk. Service Operations Administrator - Corporate I Creating and maintaining asset profile and service tickets with a high level of accuracy Retrieving, reviewing and processing documentation from internal/external customers to ensure contractual accuracy and completion. Executing and understanding all department standard operating procedures Working closely with technical staff to insure resolution of service level issues in a timely manner Assisting in achieving full compliance with medical equipment management programs Work towards end of month calendar deliverables in support of customer deadlines, compliance standards and operational goals Adhere to month end procedures, requirements and timelines Support quality control efforts to align both revenue and expense activities Service Operations Administrator- Corporate II In addition to all tasks associated with Service Operations Administrator- Corporate I: Lead process improvement initiatives as defined by internal and external needs Assisting in reporting metrics and data retrieval and analysis for various customer business reviews Support customer onboarding project plans, train end users and design client process as needed Reporting out on month end operational activities through dashboards Work cross-functionally between various departments on small to mid-scale projects
Requirements
- Bachelor’s degree in Business Administration strongly preferred but not required
- 0 – 3 years Administrative or other applicable experience
- Demonstration of organizational effectiveness
- Desire to cultivate skills to grow professionally.
- Cooperative and contributing team member to ensure a high level of service is provided to both internal and external customers.
- Exhibits flexibility in work schedule in order to meet customer needs.
- Desire to learn about and to establish self as an expert/resource in product, market, profession or area of expertise
- Time management and organizational skills.
- Ability to sit, stand, lift, bend and stoop numerous times throughout the day
- Minimum 2 years administrative experience OR advanced degree with 1 – 2 years of applicable experience
- Strong body of knowledge on department processes
- Proven ability to work independently and maintain a high level of standards
Responsibilities
- Creating and maintaining asset profile and service tickets with a high level of accuracy
- Retrieving, reviewing and processing documentation from internal/external customers to ensure contractual accuracy and completion.
- Executing and understanding all department standard operating procedures
- Working closely with technical staff to insure resolution of service level issues in a timely manner
- Assisting in achieving full compliance with medical equipment management programs
- Work towards end of month calendar deliverables in support of customer deadlines, compliance standards and operational goals
- Adhere to month end procedures, requirements and timelines
- Support quality control efforts to align both revenue and expense activities
- Lead process improvement initiatives as defined by internal and external needs
- Assisting in reporting metrics and data retrieval and analysis for various customer business reviews
- Support customer onboarding project plans, train end users and design client process as needed
- Reporting out on month end operational activities through dashboards
- Work cross-functionally between various departments on small to mid-scale projects
Benefits
- Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
