Service Now Technical Architect
About The Position
Service Now Technical Architect Strong communication and stakeholder engagement skills - ability to present complex solutions clearly to executives and technical teams. Proven hands-on experience with: ITIS - CMDB, Incident, Problem, Change, Knowledge, Request Management. ITOM - Discovery, Event Management, Service Mapping, CMDB integrations. HRSD - Case and Knowledge Management, Employee Center, Lifecycle Events. GRC - Policy and Compliance, Risk Management, Audit, and Vendor Risk modules. Deep understanding of ServiceNow data models, scripting (Glide, JavaScript), Flow Designer, IntegrationHub, and API integrations. Familiarity with CSDM (Common Service Data Model) and its alignment with ITOM/CMDB design. Experience integrating ServiceNow with enterprise tools such as Azure AD, Workday, Splunk, and monitoring platforms.
Requirements
- Strong communication and stakeholder engagement skills - ability to present complex solutions clearly to executives and technical teams.
- Proven hands-on experience with: ITIS - CMDB, Incident, Problem, Change, Knowledge, Request Management.
- Proven hands-on experience with: ITOM - Discovery, Event Management, Service Mapping, CMDB integrations.
- Proven hands-on experience with: HRSD - Case and Knowledge Management, Employee Center, Lifecycle Events.
- Proven hands-on experience with: GRC - Policy and Compliance, Risk Management, Audit, and Vendor Risk modules.
- Deep understanding of ServiceNow data models, scripting (Glide, JavaScript), Flow Designer, IntegrationHub, and API integrations.
- Familiarity with CSDM (Common Service Data Model) and its alignment with ITOM/CMDB design.
- Experience integrating ServiceNow with enterprise tools such as Azure AD, Workday, Splunk, and monitoring platforms.
Responsibilities
- Architect and design end-to-end ServiceNow solutions across ITIS, ITOM, HRSD, and GRC modules.
- Lead technical governance, ensuring adherence to best practices, platform security, and performance standards.
- Collaborate with business process owners, enterprise architects, and developers to design and implement integrated workflows.
- Guide and mentor development teams on customizations, integrations, and platform upgrades.
- Establish and enforce coding, configuration, and design standards within ServiceNow.
- Conduct design reviews and ensure technical alignment across all implementations.
- Participate in stakeholder discussions and effectively communicate architectural decisions to both technical and non-technical audiences.
- Stay current with ServiceNow releases and recommend adoption of new features to improve service delivery.
Benefits
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance , 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
