Service Market Leader

Leslie's Pool Supplies (DBA)•Oklahoma City, OK

50d

About The Position

As a Service Market Leader at Leslie's Pools, you'll be responsible for driving growth, profitability, and operational excellence across your assigned service market. You'll lead, develop, and motivate a team of Service Technicians to achieve financial targets, deliver outstanding customer experiences, and maintain a safe, compliant work environment. This role requires a strong leader who can balance strategic planning with hands-on execution, supporting operations, optimizing performance, and implementing initiatives that enhance efficiency, customer satisfaction, and market presence. You'll play a key role in fostering a high-performance culture that reflects Leslie's commitment to quality, teamwork, and service excellence.

Responsibilities

Develop and mentor Service Technicians, ensuring alignment with company objectives through recruitment, coaching, training, career pathing, and retention.
Provide strong leadership while fostering a culture of accountability, innovation, and high performance.
Build and lead a high-performing team that exemplifies Leslie's mission, vision, and values.
Support and execute long-term strategic plans to drive business growth, profitability, and market share.
Support P&L responsibilities, including EBITDA performance, by driving sales, improving gross margins, and managing expenses.
Ensure disciplined financial management, including budgeting, forecasting, and financial analysis.
Oversee the efficient and effective management of day-to-day operations across the market.
Monitor and evaluate service performance to ensure alignment with company goals, customer service standards, and service objectives.
Oversee compliance with all service, inventory, and operational standards, including safety and regulatory requirements.
Drive sales initiatives by guiding the Service team in implementing and supporting effective strategies.
Enhance Leslie's market position and brand image through proactive leadership and strategic initiatives.
Ensure compliance with federal, state, and local regulations across the market.
Support asset protection efforts and ensure adherence to company policies.
Monitor and support market recruiting, selection, and placement processes to ensure optimal staffing levels and quality hires.
Drive talent programs, ensuring consistency and compliance with company policies.
Ensure the health and safety of all team members by fostering a safe and compliant work environment.
Support training and development initiatives, including annual training programs.
Execute additional tasks or projects as assigned by the Sr. Director or Corporate Office.

Benefits

Comprehensive medical, pharmacy, dental, & vision plan options.
Health savings account (with enrollment in the high deductible health plan option).
Health & dependent care flexible spending accounts.
Company-paid basic life and AD&D insurance.
Voluntary supplemental life insurance.
Company-paid short-term disability and voluntary long-term disability insurance.
Pre-tax and Roth 401(k) with company match.
Paid vacation, sick, and bereavement leave.
Paid holidays, including a floating personal day.
Employee assistance and wellness programs.
Earned Wage access is available, allowing early access to a portion of your earned wages before payday.
Product discounts at Leslie's Retail stores.