Market Service Leader

Old National Bank • Murfreesboro, TN

2d

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. We are currently seeking a Community Banking Market Service Leader (MSL) that will be responsible in assisting the Community Banking Market Manager and the Banking Center Managers in a defined market relative to the oversight of the cash handling and daily operations of the banking centers. These areas include assisting with mentoring on cash handling policies and procedures, along with monitoring of operational and exception reports. The Market Service Leader supports client sales and service expectations by ensuring team members have appropriate product knowledge and conduct relevant discussions to uncover client needs and/or to provide referrals under a Relationship Banking client experience model. Market Service Leaders are responsible for contributing to the sales efforts of the market through their individual performance during staffing shortages or from planned client servicing responsibilities in order to maintain their own proficiency and as a people leader for their team’s proficiency. The Market Service Leader is the liaison with Community Banking Operations and Risk partners. Market Service Leaders supervise the Market float positions to ensure sufficient staffing support is available at all market locations.

Requirements

• Associate degree in business related field or equivalent combination of education and relevant work experience.
• 3+ years of experience in banking with retail sales, and/or customer service a plus.
• Prior supervisory experience preferred and/or demonstrated leadership experience
• NMLS registered or eligible to register with the National Mortgage Licensing System and Registry

Responsibilities

• Provide operational and service guidance to market banking centers to ensure all client service standards are met or exceeded.
• Remain proficient in products and systems to appropriately coach their direct reports and to be available to support client needs for staffing shortages, partnership activities and Saturday coverages.
• Conduct regular meetings with banking centers to build technical knowledge, proactively review new policies/procedures, and identify areas for consistency in the banking center.
• Responsible for reviewing daily/weekly/monthly operational reports and taking appropriate actions to oversee clearing of missing or exception items such as cash over/short items, missing CIP information or signature cards, and supporting safe deposit audits.
• Supervise and schedule the market float positions to ensure appropriate staffing is available in banking centers needing support due to vacations, leaves of absence, or staffing shortages.
• Ensure market float staff have appropriate training to complete responsibilities and understand expectations as they move among banking centers.
• Manage float staffing level according to the Market Model, interviewing and hiring market staff in partnership with the Community Banking Market Manager.
• Partner with Banking Center Managers, Community Banking Operations Partners and Risk, as appropriate, to identify best practices, opportunities for improved efficiency, operational risks, training needs and client service opportunities.
• Implements and supports various change management activities, helping team members understand what needs to be done differently, identifies potential impacts/risks and develops actionable plans.

Benefits

• competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance
• 401K
• continuing education opportunities
• employee assistance program
• Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees