Service Manager - Tonkin Family of Dealerships

Gee Automotive Companies•Portland, OR

About The Position

Tonkin Family of Dealership, a Gee Automotive Company, has been a trusted name in the automotive industry for decades. We pride ourselves on delivering exceptional customer service, maintaining the highest standards of quality, and fostering a supportive work environment. As we continue to grow, we’re looking for an experienced Service Manager to lead our service team and uphold our commitment to excellence. We are seeking a highly motivated and experienced Service Manager to oversee the daily operations of our service department. The ideal candidate will have a strong background in automotive service management, exceptional leadership skills, and a passion for delivering top-tier customer experiences. Why Join Tonkin Family of Dealerships? At Tonkin, we don’t just sell and service cars—we build lasting relationships with our customers and our team. Here’s what makes us different: Family-Owned Legacy: As a locally owned and operated group, we treat our employees like family, offering stability and long-term career growth. Top-Tier Brands: Work with leading automotive franchises and cutting-edge vehicle technology. Competitive Pay & Rewards: Enjoy a strong compensation package, including performance bonuses, health benefits, 401(k), and employee discounts. Training & Advancement: We invest in your success with ongoing training and opportunities for promotion within our dealership network. Great Workplace Culture: Join a team that values teamwork, integrity, and customer-first service—where your contributions are recognized and rewarded.

Requirements

Minimum 3-5 years of experience as a Service Manager in a new car franchise dealership.
Strong knowledge of automotive service operations, warranty processes, and dealership systems.
Proven leadership skills with the ability to motivate and develop a team.
Excellent customer service, communication, and problem-solving abilities.
Proficiency in dealership management software (CDK, Reynolds & Reynolds, etc.).
Valid driver’s license and clean driving record.
Corporate hiring requirements: 18 years or older with a clean driving record, valid driver's license, able to pass a criminal background check, and drug screen.

Responsibilities

Lead, train, and mentor service advisors and technicians to ensure high performance and customer satisfaction.
Oversee service department operations, including workflow, scheduling, and quality control.
Maintain strong relationships with customers, ensuring their service needs are met promptly and professionally.
Monitor key performance indicators (KPIs) and implement strategies to improve efficiency and profitability.
Ensure compliance with manufacturer warranty policies and dealership procedures.
Collaborate with sales and parts departments to drive overall dealership success.
Handle escalated customer concerns with professionalism and resolve issues effectively.