SERVICE MANAGER

VERMEER GREAT PLAINS INC

39d

About The Position

Vermeer Great Plains – 100% EMPLOYEE-OWNED COMPANY An authorized distributor for Vermeer equipment in Kansas, Oklahoma, and Western Missouri with five branch locations across the region. A 100% employee-owned company, we provide dedicated sales, rentals, parts, and service support for customers in the tree care, landscaping, wood waste, organic recycling, underground construction, and mining industries. POSITION FUNCTION: The Service Manager will efficiently manage and direct all aspects of the Service Department operations in a courteous and cordial manner, ensuring customer satisfaction and maximum efficiency for the business. The Service Manager will coordinate activities and cooperate with other departments of the business to best serve the needs of the customer.

Requirements

Must be committed to and take a pro-active approach to our Company Mission, Vision and Values
Strong PC proficiency with MS Windows and MS Office Suite; IntelliDealer and Paycom a plus
High degree of customer service to both internal and external customers
Mechanical/technical aptitude with excellent problem-solving skills and attention to detail
Excellent leadership skills
Ability to operate industrial equipment; including forklift, overhead hoist, etc.
Demonstrated safe work habits
Strong working knowledge of equipment operations and mechanical functions
Fundamental understanding of current electronic diagnosing
Strong ability to adapt to the people and environment around them - customers, suppliers, co-workers and manufacturer's employees
Ability to conduct yourself in a professional, ethical and reliable manner with minimal supervision
Strong verbal and written communication skills in order to communicate professionally, respectfully and honestly at all times
Must be able to lift at least 50 lbs, stand, walk, use hands and fingers, handle, feel, reach with hands and arms, stoop, kneel, crouch or crawl, talk and hear 100% of the time
Ability to be exposed to extreme weather elements, including wet and/or humid conditions, extreme cold and extreme heat regularly
Ability to withstand moderate to high noise level in working environment regularly
Must be able to work overtime and/or weekends as needed
Associate degree in Applied Science, Diesel Mechanics, Diesel Technology, or related field, and 7 years of progressive Technician and/or equivalent Service leadership experience in the heavy equipment, industrial equipment or automotive industry; or equivalent combination of education and experience required
Must have a valid unrestricted Driver’s License and ability to maintain one throughout employment
Background check, pre-employment drug testing and clean driving record required

Nice To Haves

5+ years Vermeer Technician experience preferred
3 years of leadership experience required
Vermeer Technician Certification required within 6 months of start date
Vermeer Advanced Technician Certification preferred
2 engine manufacturer certifications preferred

Responsibilities

Oversee the scheduling of all service work and assign to the technicians
Oversee and understand the repair lifecycle to ensure satisfaction for the customers
Hire and train Service Technicians and Admin
Oversee the charge out of all service tickets, including: customer, internal and warranty work in a timely manner
Work with sales staff on prompt and cost-effective reconditioning of used equipment
Assist technicians when needed
Control expenses of Service Department while maintaining productive services for our customers
Drive the Service Admin meeting to update all customers with open workorders
Visit top 3 customers per month
Conduct monthly service P&L meetings
Conduct and/or participate in regular Service team meetings and weekly Store/AR meetings
Control non-productive time and lunches
Enforce a safe and efficient working environment
Ensure Service SOPs are being implemented
Stay current with the latest trends and developments within your field and industry by continuing your education with Factory Service Schools, VGP Service Schools, Individual Development Plans, etc.
Follow all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in Employee Handbook
Other duties as assigned
Measure of success determined by established company guidelines, including but not limited to repairs completed, ability to complete repairs, time required to complete repairs, feedback from customers and teammates, ability to take guidance and direction from Manager professionally, and execute upon such feedback.