Service Manager

Hocon Gas•Norwalk, CT

34d

About The Position

Hocon Gas is seeking a highly motivated and goal-oriented Service Manager who is familiar with Propane and Fuel Oil service and products and has a proven track record of designing and implementing successful service programs. The ideal candidate will be able to work closely with a team of service technicians and with our customers to coordinate work schedules with other departments, troubleshoot technical issues, and design and implement continuous service improvement processes. This position requires a confident professional who will be responsible for ensuring that our customers are completely satisfied with our products and services.

Requirements

Minimum 3 years of experience in Propane, Fuel Oil or HVAC industries.
1 Years Supervisory Role
CDL B with Hazmat and Tanker Endorsements
CT G-2, CT B-2 or CT S-1 License
High School degree or equivalent
Clean driving record
Must be able to pass Pre-Employment drug test and background check

Responsibilities

Schedule service calls with customers and coordinate services with internal departments
Dispatch service technicians to jobs and ensure all materials required for service calls are in stock and organized for each work order
Diagnose and troubleshoot service requests.
Be available either via phone or in the field to direct and assist service technicians requiring additional training or on difficult service jobs.
Be available after hours and on weekends to provide technical support to field technicians and for emergency calls.
Develop plans and solutions for diagnosing problems and training employees to avoid them in the future.
Consult with and guide service technicians to ensure that service department activities adhere to company policies and procedures.
Evaluate the effectiveness of employees' training performance.
Interpret policies and procedures for other personnel.
Maintain the quality of services provided as part of a service contract by effectively leveraging a wide variety of resources, including vendors, parts and subcontractors.