Service Manager / Service Advisor Manager

University Mazda Kia•Sealy, TX

About The Position

Looking for a dedicated, hands-on, experienced Service Manager to develop, build, and operate a new CDJR dealership’s Service Department, in Sealy, TX, just west or Houston. We Offer An honest positive work environment, where people sincerely care about each other and customers. We might just be the best place you have ever worked. We are not a good fit for negative or lazy people, who are not in a habit of going out of their way to help others. You will be working for one of the most respected family-owned dealer groups in Texas. We are an organization where honesty and integrity mean something. Our stores consistently earn high CSI, high employee satisfaction ratings, and produce high volume sales. All of our stores have an ultra-low turnover rates. We are a career organization that looks after our people long term. We are always willing to invest in our people, weather it is providing training, or helping someone reach their goals. Above average compensation. Paid time off and holidays. We want you to have time to enjoy your life and family. Ongoing training and professional development opportunities. Medical, Dental, and Optical Insurance Position Overview This role requires hands-on strong leadership, excellent and positive communication skills, and a complete and deep understanding of the full spectrum of knowledge required to operate a successful service department that genuinely exceeds customer expectations.

Requirements

Four years of proven successful service department management experience in high volume franchised automotive Service Department.
Must possess a high level of honesty and integrity.
Excellent communication skills with demonstrated sales and customer satisfaction experience.
Mastery of basic algebra to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages.
Mastery of basic business computer and software use.
Demonstrated ability to forecast goals and objective for the department, including preparing and administering an annual operating budget for your department.
Demonstrated ability to manage and produce reporting systems required by Ownership, General Management, and / or the factory.
Mastery and knowledge of all federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
Demonstrated ability to ensure compliance with manufacturer warranty and policy procedures.
Demonstrated ability to manage and account for all documents; ensuring that none are missing, and all are processed correctly.

Responsibilities

Lead, mentor, and motivate our team of service advisors, technicians, and support staff.
Ensure step by step that each employee follows our processes and protocols on a daily basis.
Plan ahead daily and weekly to ensure all staff and resources are in place to exceed customer satisfaction every day every hour.
Continually improve and update our protocols and process.
Continually improve our staff’s ability to deal with customers and to maximize positive outcomes.
Ensure all staff meet manufactures certifications and requirements.
Develop and implement training programs to enhance team skills and knowledge in all areas needed.
Set performance goals for individual staff members and conduct monthly individual evaluations.
Handle customer complaints and disputes promptly and professionally.
Develop strategies to improve customer retention and satisfaction.
Personally assist customers on a daily basis, including making appointments, and taking phone calls.
Oversee daily operations of the service department, ensuring efficiency and productivity.
Monitor service workflow and manage schedules to optimize service capacity, and proactively have things set up so customer satisfaction is never
Maintain an organized and clean service area.
Develop and manage the service department budget.
Track key performance indicators (KPIs) and implement strategies to meet financial targets.
Analyze service department metrics and proactively prepare reports for management.
Ensure all repairs and maintenance are performed to the highest standards.
Stay updated on the latest automotive technologies and repair techniques.
Manage inventory and order parts as needed.