Service Manager

McCarthy Tire Service • Rochester, NY

10d • Onsite

About The Position

We are seeking a dedicated Service Manager to lead our Rochester location. You will play a key role in delivering exceptional customer service, overseeing vehicle repairs, and ensuring smooth shop operations. If you’re organized, customer-focused, and thrive in a fast-paced environment, we want to meet you!

Requirements

• High School Diploma or GED required
• Valid driver’s license
• Ability to thrive in a fast-paced, demanding work environment
• Capable of working both independently and collaboratively within a team

Responsibilities

• Provide outstanding customer service from vehicle intake through release, including follow-up as needed
• Listen attentively to customer concerns and evaluate vehicles to develop effective repair plans
• Recommend appropriate auto repairs and prepare accurate pricing quotes
• Coordinate with parts suppliers and technicians to ensure all necessary materials are available
• Keep customers informed with updates as work progresses
• Address detailed questions about services performed and pricing clearly and professionally
• Maintain organized customer records and files
• Schedule appointments and manage communications over the phone
• Perform additional tasks as assigned, ready to adapt to new challenges

Benefits

• Strong safety culture & paid training – We invest in your safety and development from day one.
• Weekly pay – Get paid reliably and on time, every week.
• Medical, Vision, & Dental benefits – Comprehensive coverage to support you and your family.
• Paid holidays & PTO – Enjoy a healthy work-life balance with paid time off.
• Career growth & advancement opportunities – We promote from within and provide a clear path to grow your career.
• Supportive team environment – Work with professionals who care about your success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED