Service Manager

Riggs Cat • Springdale, AR

3d

About The Position

The Service Manager is responsible for coordinating and overseeing the daily activities for the Service Department and provides leadership to the Service Department by performing the following duties personally or through subordinate(s).

WHAT YOU'LL DO
Maintain a high level of customer satisfaction.
Schedule service and open and close work orders.
Keep track of technicians’ time.
Serves as lead person in the shop advising technicians on technical questions.
Schedule and dispatch field technicians.
Maintain warranties on engines, machines, and other equipment
Demonstrate a positive and professional behavior, flexibility, and effective communication skills in their interactions with others both internally and externally.
Demonstrate professional behavior, Influences people rather than demand others.
Manage and supervise the Service department operations and staff.
Responsible for the overall direction, coordination and evaluation of service department.
Speak effectively before groups of customers or employees of organizations.
Prepare quotes and ensure workorders are closed in a timely manner
Ensure compliance with all safety and environmental requirements

Requirements

• 3-5 years of Service Department supervision/management related experience and/or training
• Ability to read, analyze and interpret documents, procedures, and schematics
• Ability to write routine reports and correspondence.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Basic math abilities including addition, subtraction, multiplication and division.
• Ability to calculate figures and amounts such as percentages and discounts.
• Ability to review summary figures, identify trends and analyze impact relative to areas of responsibility.
• Knowledge and experience in budgeting and cost/revenue projections
• Availability to work hours that are normally regular business hours, but weekend, holiday and evening work may be required to get a job completed on time.
• Tolerance for performing complex tasks with numerous interruptions.

Responsibilities

• Maintain a high level of customer satisfaction.
• Schedule service and open and close work orders.
• Keep track of technicians’ time.
• Serves as lead person in the shop advising technicians on technical questions.
• Schedule and dispatch field technicians.
• Maintain warranties on engines, machines, and other equipment
• Demonstrate a positive and professional behavior, flexibility, and effective communication skills in their interactions with others both internally and externally.
• Demonstrate professional behavior, Influences people rather than demand others.
• Manage and supervise the Service department operations and staff.
• Responsible for the overall direction, coordination and evaluation of service department.
• Speak effectively before groups of customers or employees of organizations.
• Prepare quotes and ensure workorders are closed in a timely manner
• Ensure compliance with all safety and environmental requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees