Service Manager

Avantor

About The Position

The Opportunity: Manages a team of specialized E&I services technicians, typically through subordinate supervisors. Focuses on establishing objectives, plans, and tactics that directly impact the short-term operational outcomes (up to 1 year) of the department. Has P&L responsibility and is accountable for optimizing profitability of the department by managing different financial variables. May manage external vendors like third party service providers. Develops and implements processes, protocols, standards, or operational plans to align with and support the organization’s strategic goals. Addresses challenges that require interdisciplinary understanding and collaboration, leveraging best practices and expertise to analyze and solve complex issues involving multiple factors. Regularly communicates and collaborates with senior management and internal stakeholders on matters concerning the department operations and customer needs. Demonstrates advanced influence and persuasion skills to navigate sensitive and complex situations while fostering strong and effective relationships. What we’re looking for Education: Bachelor’s degree in science, engineering, or technology Experience: 10+ years’ service or related experience, preferably in the pharmaceutical or manufacturing industry 5 years leadership responsibility Proficiency in computers (Office 365, CRM) Experience in supervising personnel Fully bilingual (English and Spanish) Knowledge of Industrial Safety Proven Presentation and problem-solving skills. Ability to prioritize tasks, meet deadlines and work under pressure. Strong Customer focus and customer service experience. A professional "can-do / yes we can" attitude. Organization and time management skills. Practices attentive and active listening. Computer, electronic devices, office equipment and supplies. Project Management techniques a must Conform to all Avantor and customer requirements for background checks, health and safety, security clearances and medical checkups How you will thrive and create an impact Directs and coordinates overall Service operation. Ensures the completion of objectives at the lowest cost and consistent with quality requirements. Delegates’ authority to key managers, supervisors and group leaders. Direct and control the activities of the Service, Caribbean Metrology Center and Adchem Laboratory Departments. Fulfill the objectives of the corporation in an efficient and safe manner. Direct, participate and offer training to the personnel. Develops and decide with the managers of the different areas the departmental strategies. Responsible for the generation of process, protocols, and the execution of final reports for said activities. Recommend improvements to systems and processes and will generate departmental reports for management review. Determines departmental goals within broad outlines; including improvements in service processes. Approves departmental budgets for projects and programs and determine staff, training, and equipment needs. Hires and assigns resources and support personnel to carry out specific parts of each project. Supervises the overall performance of the departments. Establishes administrative and technical procedures and policies. Negotiates contracts with suppliers and clients. Evaluates managers of the Service, CMC and Validation departments. Organizes, coordinates, and participates in conventions and promotion activities for the company. Provides training and seminars in technical areas. Prepares compensation packages for the departments. Approves purchases for the departments. Develops managerial skills and leadership within the organization. Assures safety and health program for the departments. Prepares reports and supplemental data for meeting and presentation. Represents the company in meeting and conventions. Manages the personnel assigned to the different activities involved in Service, Caribbean Internal: This position will interact with employees and managers within the organization. External: Interacts with customers, vendors and regulatory agencies. Frequently moves about the areas in the distribution facility. Calculates, compares, copies, edits, evaluates, reads, interprets, plans, selects, notifies, detects, requests, inspects, observes, and organizes. Performs other duties as assigned. ENVIRONMENTAL Working Conditions & PHYSICAL EFFORT (Under Typical Conditions) The work environment characteristics and physical effort described here are representative of those associate encounters while performing the essential functions of this job. While performing the duties of this job, the associate is exposed to an industrial warehouse environment. The associate works near moving mechanical machinery and noise level in the work environment is usually loud. The job requires working in heights, exposure to changes in temperature, driving equipment, and maybe exposed to dust, fumes, or gases. Associate requires use of Personal Protective Equipment: Safety Shoes, Respirators, Gloves (rubber), safety glasses, lab covers, among others. associate may be expose to areas with penicillin, aspirin, alcohol, acetone, silicon oil, CO2, liquid nitrogen, paint (spray) and other fumes. The associate is required to stand and walk for most of the working day. The physical requirements of the job are for associates to talk, hear, bend/stoop, squat, crawl, climb height, reach above shoulder height, crouch, kneel, balance, and push/pull. Furthermore, the job requires associates to lift/carry/push or pull up to 50 pounds with or without assistance. Associates use both hands for repetitive actions such as grasping and manipulating as well as both feet for repetitive movement operating foots controls. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about equal employment opportunity protections, please view the Know Your Rights poster. Privacy Policy: We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests. 3rd Party Non-Solicitation Policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Requirements

Bachelor’s degree in science, engineering, or technology
10+ years’ service or related experience, preferably in the pharmaceutical or manufacturing industry
5 years leadership responsibility
Proficiency in computers (Office 365, CRM)
Experience in supervising personnel
Fully bilingual (English and Spanish)
Knowledge of Industrial Safety
Proven Presentation and problem-solving skills.
Ability to prioritize tasks, meet deadlines and work under pressure.
Strong Customer focus and customer service experience. A professional "can-do / yes we can" attitude.
Organization and time management skills. Practices attentive and active listening.
Computer, electronic devices, office equipment and supplies.
Project Management techniques a must
Conform to all Avantor and customer requirements for background checks, health and safety, security clearances and medical checkups

Responsibilities

Directs and coordinates overall Service operation.
Ensures the completion of objectives at the lowest cost and consistent with quality requirements.
Delegates’ authority to key managers, supervisors and group leaders. Direct and control the activities of the Service, Caribbean Metrology Center and Adchem Laboratory Departments.
Fulfill the objectives of the corporation in an efficient and safe manner. Direct, participate and offer training to the personnel.
Develops and decide with the managers of the different areas the departmental strategies.
Responsible for the generation of process, protocols, and the execution of final reports for said activities.
Recommend improvements to systems and processes and will generate departmental reports for management review.
Determines departmental goals within broad outlines; including improvements in service processes.
Approves departmental budgets for projects and programs and determine staff, training, and equipment needs.
Hires and assigns resources and support personnel to carry out specific parts of each project.
Supervises the overall performance of the departments.
Establishes administrative and technical procedures and policies.
Negotiates contracts with suppliers and clients.
Evaluates managers of the Service, CMC and Validation departments.
Organizes, coordinates, and participates in conventions and promotion activities for the company.
Provides training and seminars in technical areas.
Prepares compensation packages for the departments.
Approves purchases for the departments.
Develops managerial skills and leadership within the organization.
Assures safety and health program for the departments.
Prepares reports and supplemental data for meeting and presentation.
Represents the company in meeting and conventions.
Manages the personnel assigned to the different activities involved in Service, Caribbean
Calculates, compares, copies, edits, evaluates, reads, interprets, plans, selects, notifies, detects, requests, inspects, observes, and organizes.
Performs other duties as assigned.