Service Manager

Penske Automotive Group • San Diego, CA

20d • $144,000 - $165,000

About The Position

BMW of San Diego, a Penske Automotive Group dealership, is looking for an experienced Service Manager to lead the service department. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Service Manager serves as second in command to the Service Director and is responsible for leading an efficient, profitable Service Department. This role focuses on maximizing production, controlling costs, and ensuring customer satisfaction by building a loyal clientele. The Service Manager also maintains strong employee relationships, sets and achieves sales and profit goals, and oversees accurate service records. Pay for this position is salary plus commissions. The expected pay is $144,000 to $165,000 per year. APPLY WITH US! If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today! Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Requirements

• Genuine interest in providing an exceptional customer experience
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude
• Excellent communication, interpersonal and organizational skills
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment
• Proven management leadership, with at least two years of automotive retail service management
• Strong organization skills and ability to multi-task
• Proficient with Microsoft applications
• Time management skills and ability to prioritize
• Excellent communication skills and works well in a team environment
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, and commissions
• Exceptional attention to detail
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Exceptional attention to detail
• Works well in a team environment
• Able to work with a diverse group of people and be a positive influence on departmental morale
• High school diploma or equivalent
• Two to three years' service experience or equivalent combination of education and experience
• Ability to effectively hire personnel required to meet departmental and organizational goals
• Ability to manage, discipline, and terminate personnel as required to meet departmental and organizational goals
• Ability to effectively lead a team to achieve departmental and organizational goals

Nice To Haves

• Previous Technician experience
• Bachelor's degree (B.A.) from four-year college or university
• Three to six years related experience and/or training; or equivalent combination of education and experience
• ASE Certification

Responsibilities

• Maximizing production
• Controlling costs
• Ensuring customer satisfaction by building a loyal clientele
• Maintaining strong employee relationships
• Setting and achieving sales and profit goals
• Overseeing accurate service records
• Ensure our customers have a world-class experience at every step along their ownership journey
• Provide an unparalleled level of expertise running an efficient service department focusing on customer satisfaction while ensuring profitability
• Ensure service team is motivated and trained, set goals based on individual skill levels, and maintain a positive environment to promote employee morale
• Strive to grow the dealership and your career by setting monthly and annual goals for the Service Department with the General Manager and reporting on your progress
• Effectively hire personnel required to meet departmental and organizational goals
• Manage, discipline, and terminate personnel as required to meet departmental and organizational goals
• Effectively lead a team to achieve departmental and organizational goals

Benefits

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Competitive compensation with uncapped earning potential - our commission-based pay structure allows you to control your income.
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED