Service Manager

POWER MOTIVE CORPORATION • Albuquerque, NM

7d • $100,000 - $130,000

About The Position

The Albuquerque Service Manager is responsible or the efficient and profitable operation of the Shop and Field Service departments.

Requirements

• At least five years of experience with heavy equipment
• Organizational Skills
• Telephone Skills
• Communication Skills
• Safety Knowledge
• Math, Reading & Writing Skills
• Product Knowledge
• Reasoning Skills
• Microsoft Word – Intermediate Level
• Microsoft Excel – Intermediate Level
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 50 lbs
• Must be able to talk, listen and speak clearly on telephone

Responsibilities

• Ensure that defined processes related to work-order opening, closing and invoicing adhered to and running efficiently
• Oversee the warranty work-order process to ensure that good information is gathered in the field and proper guidelines and timelines are followed during the closure process
• Provide the DOT compliance manager with service truck and technician paperwork related to safety requirements
• Consult with executive management regarding departmental objectives
• Collaborate with the Technical Services dept. to ensure that training schedules are in place that are applicable to each technician
• Provides the resources necessary to have a clean and safe working environment
• Work with customers to quickly resolve concerns regarding service work
• Maintain positive working relationship with technicians and other support staff
• Work with Field and Shop service managers to ensure that legible and accurate quotes are provided to internal and external customers and PSSRs
• Recommend the most cost effective repair procedures and guidelines to our customers and PSSRs
• Maintain a clear line of communication to the Technical Services dept. regarding open technical issues
• Ensure that information flow to the technicians is adequate and timely
• Plan truck equipment, tooling purchases and other capital recommendations to executive management

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees