Service Manager

Ken Garff • Salt Lake, UT

52d

About The Position

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work! Ferrari , a Ken Garff Automotive Dealership, is currently looking for a talented Automotive Service Manager that aligns with our core values and acts with respect, integrity, growth, humility and teamwork. As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!

Requirements

• 3+ years of Service Management or Fixed Ops leadership experience with a proven track record of driving department performance
• Advanced automotive knowledge; Ferrari expertise strongly preferred, along with ASE or manufacturer certifications
• Strong financial acumen with experience managing budgets, forecasting, and departmental KPIs
• Team-oriented, hands-on leader with excellent communication, accountability, and problem-solving skills
• Strong problem-solving and communication skills (written and verbal)
• Advanced knowledge of automobiles and repair work
• High School diploma or equivalent, college degree preferred
• A valid in-state driver's license and a good driving record, per company standards

Nice To Haves

• Experience with aftermarket services such as PPF (Paint Protection Film) and wheel repair preferred

Responsibilities

• Lead and develop all service department personnel
• Forecast, set, and achieve department performance goals
• Prepare and manage the annual operating budget
• Monitor productivity, efficiency, CSI, warranty, and profitability metrics
• Ensure compliance with federal, state, and local regulations
• Oversee hiring, training, coaching, scheduling, and performance management
• Partner with fixed ops leadership and dealership management to drive growth
• Foster a culture of accountability, trust, and continuous improvement

Benefits

• Great culture and real career growth
• Competitive compensation package
• Opportunity to work with one of the largest family owned group of dealerships
• Paid Time Off and 401k with Company match
• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Year-end bonus program for all employees (Garff Giveback)
• Employee discounts on Vehicle Purchase, Parts, Service and More!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED