Service Manager

The Hinckley Company•Portsmouth, RI

29d

About The Position

Hinckley has been an industry leader in the finest craftsmanship for nearly 100 years. Founded in 1928, the company has built a strong reputation for craftsmanship, innovation, and timeless design in both power and sailing yachts. Our talented team members are proud to deliver the highest level of service in the industry. ?We are always seeking passionate individuals with a strong work ethic to support the best team in the business. As the Service Manager, you’ll be at the heart of our service yard —coordinating projects, solving problems, and ensuring every boat is met with the highest standards. If you thrive in a fast-paced environment, enjoy building lasting relationships, and want to be part of a team that takes pride in craftsmanship and excellence, we invite you to apply. As an employer, Hinckley takes pride in cultivating and maintaining a culture dedicated to excellence. Our service manager incentive plan offers Self Driven Earning Potential. This is the perfect opportunity for a self-motivated individual who cultivates a high-performance environment, while also maximizing their earning potential. Enjoy competitive pay, health, dental, and vision coverage, a full benefits package, paid time off, and the unique benefit of working in a stunning waterfront location.??

Requirements

Experience: Minimum five (5) years of experience in the marine industry with strong knowledge in powerboat and sailboat terminology.
Technical Skills:
Ability to read, analyze, and interpret blueprints, drawings, and technical information.
Generate financial reports and contracts.
Experience in estimating boat repairs, hours of labor, and costs.
Proficient in Microsoft Word and Excel.
Previous boatyard/shipyard experience preferred.
Certifications: Must hold a valid driver’s license.
Pre-Employment: All applicants must be able to pass a background check as a condition of employment.

Nice To Haves

Previous boatyard/shipyard experience preferred.

Responsibilities

Customer Service: Identify maintenance and customer service needs. Act as a liaison between company and customer. Frequently visit vessels to stay abreast of schedule, ensuring agreed launch dates are met.
Administration: Produce estimates for service requests. Prepare, track, and manage service invoices. Travel off-site for boat inspection and estimates.
Project Coordination: Schedule workforce and equipment while considering project budgets. Ensure quality control by performing inspections and verifications of job tasks prior to billing and vessel departures.
Maintain and monitor service jobs in process and obtain customer approval for growth work or scope change
Sales/Marketing: General sales assistance for boat show and other marketing events.