Service Manager

Lucky's Truck & Trailer Sales • Henrietta, NY

7h

About The Position

Dimmick Group Peterbilt, a family-owned and operated dealership, is currently seeking a motivated and driven individual to join our team as a Service Manager at our Rochester, NY location. With over 400 employees across 10 locations in NY, VT, and NH, we pride ourselves on providing exceptional service to our customers.

Requirements

• Excellent interpersonal and communication abilities.
• Automotive Repair Experience desired
• Heavy Automotive Experience Highly Preferred
• Experience with CDK and Decisiv preferred.
• Microsoft Proficiency
• Diesel Repair Knowledge
• Driven and collaborative.
• Ability to lead and motivate a team.

Responsibilities

• Coordinate with technicians, service office, and parts personnel to ensure timely completion of jobs.
• Regularly communicate and report to the Service Director.
• Provide excellent customer service to our clients.
• Maintain Peterbilt’s Platinum Service Center status.
• Keep customers informed about their truck’s status via phone and through the Decisiv platform, including any delays.
• Efficiently dispatch work orders to technicians.
• Review completed work orders, verify hours, and assess technician stories.
• Workflow management through Decisiv.

Benefits

• Competitive Wages : Compensation based on experience.
• Health Insurance : Multiple health insurance options
• Dental and Vision Insurance
• Short and Long-Term Disability : Employer-paid coverage.
• 401(k) : Includes an employer match.
• Health Savings Account (HSA) : With employer contribution.
• Referral Bonus
• Employee Discounts
• Paid Training
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed