Service Manager
About The Position
The goal of the Service Manager is to continuously develop the Service Department and Branch, while maintaining positive relationships with staff, OEM providers, vendors, and, most importantly, the customer. Effectively coach, mentor, and manage a Team of Forklift Dealer Professionals, consisting of Service, Parts, and Support Team members. Ensure the Service and Parts Departments are compliant with Federal, State, and Company guidelines regarding safety and environmental standards. Review monthly financials and collaborate with the Vice-President of Operations to set short- and long-term departmental goals and strategy. Maintain current and develop new policies and best practices to support the Operations management Team’s goals. Maintain a positive relationship with OEM Partners and Vendors to promote a better overall experience for the customer. Market to the local community and grow with CFE, while increasing market share in your territory.
Requirements
- 7-10 proven years of exceptional Service and/or Parts experience in Forklift industry or similar.
- Prior Leadership experience preferred
- Proven entrepreneurial spirit; An attitude and approach that actively seeks change, critical questioning, innovation, and continuous improvement.
Nice To Haves
- Mechanical knowledge: 5 years (Preferred)
- Driver's License (Preferred)
- Willingness to travel: 25% (Preferred)
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Legal plan
- Disability
- 10 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
