Service Manager

The Larson Group (TLG Peterbilt)

About The Position

The Larson Group Peterbilt is looking for an experienced Service Manager to join our dynamic team. This position is responsible for the day to day operation of the dealership's service department in compliance with established policies and procedures. Plans, directs and controls all activities of the service department to ensure the overall growth and profit objectives are met. Formulates the major objectives, policies, procedures, and programs for the service department. Evaluates the department's results and performance against objectives. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs.

Requirements

Should possess a High School diploma.
A college degree or certificate or degree from a trade school is required.
Experience in a related field is required.
Must maintain a Class A or B CDL with a good driving record.

Responsibilities

Assesses present and future needs, trends, problems, and profit opportunities. Takes appropriate action as necessary.
Establishes short and long term operating and financial objectives and align department to meet these goals.
Direct and assist service writers and supervisors in service department functions. Maintain repair order closer rate of under 15 days and 5-day lag and desired efficiency and productivity levels.
Maintains records and reports on all phases of service activities. Direct weekly service meetings including but not limited to: KPI, WIP, EFF, Productivity and safety. Communicating any changes to employees.
Coordinates efforts with outside parts and service sales personnel to achieve full market penetration.
Manager department to achieve goals set forth by Management.
Purchase tools and equipment required to maximize the efficiency of the service department.
Ensure safety rules and TLG policies are followed always.
Solicit new customers and maintain policies and practices that will ensure positive customer relations with existing and new customers, visiting customer weekly to assess needs, keeping all departments informed of complaints.
Be familiar with activities of competition, market conditions, and department operations. Assessing twice per year all competitive rates and scales.
Keep General Manager and/or Operation Manager informed of all pertinent service activities.
Review Warranty schedules weekly and maintain aging to less than 90 days.
Coordinates and oversees that training programs are properly conducted. Maintaining an online training average of 95% or better and a class room of 85% or better for department
Ensures safety and security and appearance of the building and vehicle maintenance.
Responsible for all Service personnel.
Any other areas of service operation not stated in description.