Service Manager

Kirby Corporation•Latham, NY

12h•$90,000 - $120,000

About The Position

Overview The Service Manager oversees the daily operations of a heavy-duty truck and coach repair facility, ensuring efficient service delivery and strict adherence to company safety policies and procedures. This role leads a team of technicians and administrative staff, driving performance to meet monthly profit objectives. Salary Range: $90,000 - 120,000 Annually

Requirements

High school graduate or GED.
At least 3 years in a supervisory or managerial role in heavy-duty truck or coach service industry.
Computer Skills: Basic computer navigation skills required.
Experience with Adobe and Microsoft Office applications (Word, Excel, Outlook).
Strong knowledge of diesel engines, transmissions, electrical systems, and power generation highly desirable.
Good customer service, communication, telephone and organization skills.
Excellent leadership, communication, and problem-solving skills.
Proficiency with Microsoft Office applications.
Strong attention to detail, ability to multitask in a fast-paced environment with shifting priorities.

Nice To Haves

Experience with Oracle highly desirable.

Responsibilities

Plan, schedule, and supervise maintenance and repair activities.
Ensure timely and quality service for trucks, coaches and power generation customers.
Recruit, train, and manage service technicians and support staff.
Conduct performance evaluations and provide ongoing coaching.
Serve as the primary point of contact for customer inquiries and concerns regarding quality of work and customer satisfaction.
Enforce DOT, OSHA, and company safety regulations.
Conduct regular safety meetings and facility inspections.
Monitor labor and parts costs to ensure profitability.
Communicate job status, description, and cost to customers; send repair estimates for approval.
Create final customer invoice with complete explanation and charges for work performed, and review invoice with customer.