Service Manager!!!

TN & FL•Murfreesboro, TN

About The Position

Service Manager Lead the Team. Elevate the Experience. Drive Results. The Service Department is a critical part of the dealership’s success—built on trust, communication, and delivering consistent, high-quality work. As Service Manager , you will lead daily operations, support your team’s development, and ensure an efficient, customer-focused service environment. This role is ideal for a strong communicator and organized leader who values accountability, teamwork, and continuous improvement. Your ability to guide people, improve processes, and deliver results will directly impact customer satisfaction and overall dealership performance. What You’ll Do As Service Manager, you will oversee the performance, productivity, and culture of the Service Department. Your responsibilities include: Ensuring compliance with all International and vendor policies, procedures, and warranty requirements Reviewing and approving all Service Department outside purchases related to repair orders or departmental expenses Maintaining high-quality repair standards to minimize comebacks and ensure customer confidence Assigning work fairly and efficiently across technicians to maximize productivity Communicating completed work and charges to customers when needed Interviewing, selecting, and supporting Service Department team members Ensuring team members are performing responsibilities aligned with their roles and expectations Supporting technician training, development, and performance improvement Driving operational efficiency while managing costs and maintaining quality Your leadership sets the tone for performance, accountability, and customer trust. What We’re Looking For Minimum 8+ years of technical experience in the medium/heavy-duty truck industry preferred Strong understanding of OEM processes and warranty guidelines High level of product and technical knowledge Proven ability to lead and develop a team in a positive, performance-driven environment Excellent internal and external customer service skills Strong written and verbal communication skills Highly organized with strong attention to detail Effective problem-solving skills and ability to adapt in a fast-paced environment Ability to manage multiple priorities while maintaining focus and follow-through This role is well suited for professionals who take initiative, lead by example, and create a structured, supportive work environment. Benefits 8 Paid Holidays Paid Time Off (PTO) Vacation Paid Birthday Off Work-Life Balance Mentorship and Internship Programs Paid Training and Certification Reimbursement $500 Employee Referral Program 401(k) with Employer Match (Fidelity) Medical Insurance Voluntary Vision and Dental Life & AD&D Insurance and Supplemental Life Short-Term Disability Voluntary Long-Term Disability 24/7/365 Teladoc Access Free and Confidential Employee Assistance Program Build Something That Lasts If you’re ready to lead a team, improve operations, and make a meaningful impact on both people and performance, we encourage you to apply. EEOC: Cumberland International Trucks is a drug-free workplace and an Equal Opportunity Employer. We are committed to cultivating a safe, inclusive environment for all employees. Employment decisions are based solely on qualifications, merit, and business need.

Requirements

Minimum 8+ years of technical experience in the medium/heavy-duty truck industry preferred
Strong understanding of OEM processes and warranty guidelines
High level of product and technical knowledge
Proven ability to lead and develop a team in a positive, performance-driven environment
Excellent internal and external customer service skills
Strong written and verbal communication skills
Highly organized with strong attention to detail
Effective problem-solving skills and ability to adapt in a fast-paced environment
Ability to manage multiple priorities while maintaining focus and follow-through

Responsibilities

Ensuring compliance with all International and vendor policies, procedures, and warranty requirements
Reviewing and approving all Service Department outside purchases related to repair orders or departmental expenses
Maintaining high-quality repair standards to minimize comebacks and ensure customer confidence
Assigning work fairly and efficiently across technicians to maximize productivity
Communicating completed work and charges to customers when needed
Interviewing, selecting, and supporting Service Department team members
Ensuring team members are performing responsibilities aligned with their roles and expectations
Supporting technician training, development, and performance improvement
Driving operational efficiency while managing costs and maintaining quality