Service Manager

McCarthy Tire Service • Newport News, VA

19d

About The Position

McCarthy Tire Service is seeking a hands-on Service Manager to lead daily operations of our service and warehouse departments . This is a working manager position , meaning the Service Manager is actively involved in day-to-day service, warehouse, and yard activities while also providing leadership, coordination, and oversight to ensure safe, efficient, and high-quality operations. The Service Manager is responsible for directing and distributing commercial tire service work, overseeing technicians, and ensuring customer needs are met in a timely, effective, and safe manner.

Requirements

• Knowledge of commercial tire construction, MRT process, and tread designs
• Knowledge of commercial tire service procedures and safety requirements
• Ability to match customer applications with appropriate product offerings
• Computer literate
• Ability to read and write store and operational reports
• Strong customer service and problem-resolution skills
• Ability to interact effectively with all levels of the organization and customer base
• Strong leadership skills with the ability to manage and motivate a team
• Ability to work independently with minimal supervision
• Ability to work effectively under pressure and time constraints
• Ability to learn quickly and take on new responsibilities

Nice To Haves

• TIA Certification preferred

Responsibilities

• Provide daily direction and distribution of service work orders to commercial tire technicians
• Actively work alongside the team in service, warehouse, and yard operations as needed
• Manage service technicians to meet and exceed monthly revenue goals
• Control and manage overtime based on business volume
• Create and manage staggered employee work schedules
• Monitor quality and safety of all service work performed
• Generate and manage computer work orders for all products and labor
• Assist the sales department with scheduling incoming shop work
• Review, correct, and close work orders within required timeframes
• Submit service department payables to the Location Manager for approval, including: Purchase Orders Accounts Payable Scrap tire disposal processing (OOSTA)
• Create, edit, match, and close AS400 work orders (quotes, estimates, standard and generic)
• Review and correct negative and zero-cost inventory issues
• Assist with new hire orientation and employee scheduling
• Support pricing of products for in-house customers
• Schedule maintenance for domiciled company vehicles
• Stock product and maintain accurate inventory levels
• Assist with loading and unloading deliveries
• Perform general warehouse and yard work, including organization and cleanup
• Assist with barcoding and inventory management
• Oversee shop, warehouse, and yard cleanliness and organization
• Manage tooling and training needs for service technicians and mechanics
• Review work orders for accuracy prior to closing
• Work with billing staff to ensure correct tire billing, customer numbers, and billing codes
• Assist with billing as needed
• Ensure work orders are closed within 72 hours of generation

Benefits

• Strong safety culture & paid training – We invest in your safety and development from day one.
• Weekly pay – Get paid reliably and on time, every week.
• Medical, Vision, & Dental benefits – Comprehensive coverage to support you and your family.
• Paid holidays & PTO – Enjoy a healthy work-life balance with paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed