Service Manager
About The Position
Responsibilities Ensure customers receive prompt, courteous, and effective service Serve as a liaison between technicians and customers Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer Manage and hire technicians and service advisors Interview and make new hires Distribute work between technicians Prioritize required services Ensure customers have a positive dealership experience Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled Spend quality time building relationships with the customers Requirements Technical automotive knowledge Demonstrated ability to manage others Organized and friendly personality Dealership experience preferred What We Offer Medical, Dental, and Vision Insurance Life Insurance Paid Time Off Paid Company Holidays Paid Training Work-Life Balance Ongoing Professional Development Employee Discounts Family-Friendly and Inclusive Team Culture Career Growth and Internal Promotions Custom and Competitive Wage Plan We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requirements
- Technical automotive knowledge
- Demonstrated ability to manage others
- Organized and friendly personality
Nice To Haves
- Dealership experience preferred
Responsibilities
- Ensure customers receive prompt, courteous, and effective service
- Serve as a liaison between technicians and customers
- Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
- Manage and hire technicians and service advisors
- Interview and make new hires
- Distribute work between technicians
- Prioritize required services
- Ensure customers have a positive dealership experience
- Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
- Spend quality time building relationships with the customers
Benefits
- Medical, Dental, and Vision Insurance
- Life Insurance
- Paid Time Off
- Paid Company Holidays
- Paid Training
- Work-Life Balance
- Ongoing Professional Development
- Employee Discounts
- Family-Friendly and Inclusive Team Culture
- Career Growth and Internal Promotions
- Custom and Competitive Wage Plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
