Service Manager

AC Nelsen RV•Omaha, NE

1d•Onsite

About The Position

For over 90 years, A.C. Nelsen has retained great prices, attentive service, and positive relationships with our customers and community. We are proud to have received the First Place Award of Best RV Dealer from Omaha Magazine's Best of Omaha, voted on by local readers. Sign-On Bonus may be available for candidates with extensive experience in this type of role Service Manager We are currently searching for a Service Manager in our fast-paced service department. The service manager would be responsible for the overall operation of the shop, including customer service, employee management, and would also assist technicians with repairs. If you consider yourself mechanically inclined and also love interacting with people and solving their problems, this could be the position for you! This position would have other responsibilities such as: Schedule work in and out of shop. Assists with hiring RV technicians, apprentices, service advisors, and detail crew. Supervises and directs all RV technicians, apprentices, service advisors, and detail crew. Ensure that all parts, tools and time are available for technicians to complete the work. Responsible for a safe and clean work environment. Ensure that all technicians, regardless of experience, receive training and upgrading. May assist in warranty liaison with manufacturers. Provide estimates and quote repair work. Track technician productivity. Responsible for ensuring the profitable operation of the service department at maximum production while controlling costs, building a loyal clientele, maintaining good employee relationships, setting and maintaining sales and profit objectives, and maintaining service records. Ensures a balance between efficiency, labor rates and expenses. Directs service writers as to which technicians do which jobs. Clarify and attempt to correct reasonable customer issues. Maintain a neat and clean shop. Holds and directs monthly service department employee meetings. Confers with sales department to ensure customer units are prepared for delivery

Requirements

The ideal candidate would have experience working in an auto shop or related field
Have excellent customer service and supervisory skills
Be able to handle multiple tasks at a time
Excellent leadership skills are required, along with a pleasant attitude setting the example for others in their department.
This is a manual labor position and the applicant must be able to push/pull/lift up to 75 pounds.
Working alongside your employees is also required, along with working in extreme weather conditions.
Saturday availability is required.

Responsibilities

Schedule work in and out of shop.
Assists with hiring RV technicians, apprentices, service advisors, and detail crew.
Supervises and directs all RV technicians, apprentices, service advisors, and detail crew.
Ensure that all parts, tools and time are available for technicians to complete the work.
Responsible for a safe and clean work environment.
Ensure that all technicians, regardless of experience, receive training and upgrading.
May assist in warranty liaison with manufacturers.
Provide estimates and quote repair work.
Track technician productivity.
Responsible for ensuring the profitable operation of the service department at maximum production while controlling costs, building a loyal clientele, maintaining good employee relationships, setting and maintaining sales and profit objectives, and maintaining service records.
Ensures a balance between efficiency, labor rates and expenses.
Directs service writers as to which technicians do which jobs.
Clarify and attempt to correct reasonable customer issues.
Maintain a neat and clean shop.
Holds and directs monthly service department employee meetings.
Confers with sales department to ensure customer units are prepared for delivery