Service Manager

Tempe Mechanical•Tempe, AZ

65d•$144,000

About The Position

The Commercial HVAC Service Manager is responsible for managing and growing the commercial service department, ensuring operational excellence, customer satisfaction, and profitable growth. This role oversees day-to-day service operations, leads the field service team, and drives new account sales through proactive business development and client relationship management. Reporting to the Director of Service (or Director of Operations), the Service Manager ensures efficient execution of service activities while expanding the company's customer base and contract portfolio.

Requirements

High school diploma or equivalent required; associate or technical degree in HVAC, mechanical systems, or related field preferred.
Minimum 5-7 years of commercial HVAC experience, including 2-3 years in a supervisory or management role.
Demonstrated success in HVAC service operations and new business development or sales.
Strong understanding of commercial HVAC systems, maintenance agreements, and service delivery models.
Proven ability to drive sales growth and maintain strong customer relationships.
Excellent leadership, communication, and interpersonal skills.
Strong business acumen with the ability to manage budgets, pricing, and profitability.
Proficiency with service management and CRM software (e.g., Service Titan, or similar).
EPA certification and HVAC licensing preferred.

Responsibilities

Oversee all aspects of commercial HVAC service operations, including maintenance, repairs, and emergency response.
Manage scheduling, dispatching, and technician workloads to ensure optimal efficiency and response times for their respective customers.
Monitor work quality, compliance, and safety standards to ensure consistent service excellence.
Review and approve work orders, quotes, and service reports to maintain accuracy and profitability.
Actively pursue and secure new commercial service accounts through prospecting, networking, and relationship building.
Develop proposals, quotes, and service agreements tailored to client needs.
Collaborate with the Director and marketing/sales teams to implement strategies that drive new revenue growth.
Manage existing customer relationships to ensure satisfaction, identify upsell opportunities, and encourage renewals or contract expansions.
Track sales performance metrics and maintain a robust pipeline of opportunities.
Lead, train, and motivate service technicians, dispatchers, and coordinators to achieve departmental objectives.
Conduct regular performance evaluations and coaching sessions to promote professional growth.
Foster a positive team culture focused on safety, accountability, and customer service.
Facilitate regular team meetings to review safety, scheduling, and performance updates.
Serve as a primary point of contact fore key commercial clients.
Respond to escalating service issues and ensure timely resolution.
Conduct site visits and customer meetings to evaluate service quality and develop relationships
Ensure consistent communication and follow-up with clients to strengthen long-term partnerships.
Assist the Director with budgeting, forecasting, and financial reporting for the service department.
Track and report on sales, service revenue, labor utilization, and profit margins.
Maintain accurate and timely documentation for all service and sales activities.
Enforce safety policies and procedures to ensure a zero-incident culture.
Verify technician certifications and maintain compliance with EPA, OSHA, and local regulations.
Conduct periodic site inspections and safety audits.