Service Manager

Mobility Works • Villa Park, IL

7h • Onsite

About The Position

MobilityWorks is dedicated to serving individuals with disabilities by offering wheelchair-accessible minivans, full-size vans with lifts, and commercial fleet vehicles. Their mission is to empower wheelchair users with the mobility, independence, and personal freedom they seek. MobilityWorks is currently in search of a Service Manager. They prioritize a healthy work-life balance with regular business hours, allowing team members to spend more quality time with family or engage in favorite activities. MobilityWorks believes each team member is a valuable asset, appreciating their skills, dedication, and contributions, and is deeply committed to its mission and core values.

Requirements

• A high school diploma or GED.
• 2-3 years of experience in automotive repair management.
• Proficiency in electrical and/or automotive wiring.
• Exceptional customer service skills and prior experience in this area.

Responsibilities

• Daily review of the schedule in SalesForce.
• Scheduling all production, service, and maintenance tasks.
• Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos.
• Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns.
• Documenting serial numbers in the files and completing any necessary warranty cards during the production process.
• Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler.
• Monitoring stock units and daily posting of labor times in DSI for ongoing jobs.
• Ensuring compliance with OSHA requirements and participating in audits.
• Scheduling and conducting monthly service meetings involving all technicians and the general manager.

Benefits

• A desirable work-life balance with operating hours from 8 AM to 5 PM, Monday to Friday, with no late nights or weekends.
• Competitive compensation packages.
• Medical, dental, and vision insurance plans.
• Flexible spending accounts.
• 8 paid holidays, personal time off, and social responsibility time.
• Employer-paid benefits, including a tuition reimbursement program, employee assistance program, life and disability insurance.
• 401(k) retirement plan.
• An immensely fulfilling experience in a collaborative team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1-10 employees