Service Manager

Petro Home Services • Peabody, MA

55d

About The Position

As the Service Manager, you will directly manage Service and Dispatch staff
members. This includes but is not limited to include interviewing, hiring, and
training employees; planning, assigning, and directing work; appraising
performance; rewarding and disciplining employees; addressing complaints and
resolving problems.

Your specific duties in this role will include:

Stay abreast of industry technological developments and convey this knowledge
to team members
Coordinate team member activities to ensure individual and team goals are
consistently achieved; ensure team members are working up to the highest
standards in all aspects of their positions; conduct regular meetings with
team members to review company policy and procedures, performance, quality
and safety statistics
Interface effectively with other departments
Monitor, through various reports, the skills and work performance of each
assigned Service Technician
Enforce procedures concerning use and recording of results of testing
equipment and/or appropriate manufacturer and Company instructions; enforce
use of personal protective equipment (PPE); monitor safety performance of
employees and take corrective action as appropriate
Ensure employees provide superior customer service; conducts ride-a-longs
with Service Technicians; conduct post-service call audits on a routine
basis; review third party surveys with technicians
Provide customer service support, as necessary; respond to customer inquiries
and problems in a timely manner; resolve excessive consumption problems
Attend Zone/District safety meetings, promote a safe work environment
Promote and support the Company brand

Requirements

• Minimum of two (2) years management experience and/or assignments that demonstrate leadership ability.
• Four (4) year college degree preferred.
• Must possess strong technical skills as well as proven customer service skills.
• Must have a valid driver's license and meet the company's motor vehicle policy.
• Ability & willingness to work a flexible schedule as necessary to meet customer requirements.
• Must be able to effectively manage in a unionized workforce.
• Understanding and executing of operational concepts including planning, scheduling, and logistics.
• Knowledge of how to prepare and manage a budget in order to facilitate operational success.
• Demonstrate excellent written and verbal communications skills.
• Proficient in Microsoft Office, including Word and Excel.

Nice To Haves

• Four (4) year college degree preferred.

Responsibilities

• Stay abreast of industry technological developments and convey this knowledge to team members
• Coordinate team member activities to ensure individual and team goals are consistently achieved
• Interface effectively with other departments
• Monitor, through various reports, the skills and work performance of each assigned Service Technician
• Enforce procedures concerning use and recording of results of testing equipment and/or appropriate manufacturer and Company instructions
• Ensure employees provide superior customer service
• Provide customer service support, as necessary
• Attend Zone/District safety meetings, promote a safe work environment
• Promote and support the Company brand

What This Job Offers

• Job Type: Full-time
• Career Level: Manager