Service Manager

Crane 1 Services • Pittsburgh, PA

4d

About The Position

The Branch Service Manager will lead, train and mentor service technicians by working as a supportive leader while leveraging all Crane 1’s support resources. This is a demanding, 'hands-on', position that requires a person with the ability to prioritize and complete service job activities in a safe and efficient manner. It is a fast-paced work environment that requires completing jobs on time and within budget.

Requirements

• A minimum of (2) + years of proven experience or related Service Management experience that illustrates a proven track record in this field is preferred.
• Strong leadership skills with experience in the service industry
• Excellent communication skills – verbal and written
• Strong attention to detail with a dedication to accuracy
• Problem solving ability to quickly assess issues and implement effective solutions

Responsibilities

• Answers all service calls for breakdowns and service repairs.
• Manages and gives direction for field resource allocation, manpower and scheduling.
• Attends daily huddle with branch team to align on daily objectives to meet weekly/monthly goals.
• Maintains strong relationships with current customers by providing exceptional customer service.
• Train, support and mentor service technicians perform their daily job tasks.
• Manages job execution and performance on all jobs completed at the branch.
• Attends weekly production meetings with status of open jobs to complete.
• Conducts site safety audits ensuring all safety procedures are being followed in the field.
• Ensure all equipment safety inspections are completed every month/quarter.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed