Service Manager

Empire Cat•Yuma, AZ

52d

About The Position

JOB SUMMARY: Develop and maintain the best possible relationship between the customer and the service operation while protecting the best interest of both parties. Plan, direct, organize, coordinate, and control assigned work centers to achieve fiscal and future business objectives. Maintain workforce, equipment and supplies to insure adequate standards of quantity and quality workmanship. ESSENTIAL FUNCTIONS: Plan, organize and control assigned areas. Maintain responsiblity for meeting production schedules.Make decisions within established guidelines.Assume ultimate responsibility for accuracy and validity of work orders, including final review, closing, crediting, and recharging of work orders. Ensure department maintains communications with clients so that they are informed as to the status of all repair requests. Continually ensure ongoing technical and soft skill development of assigned personnel. Develop and train assigned leads. Follow and administer company policy. Cooperate with personnel in other work centers to build high levels of cross-departmental teamwork and support. Perform other duties as assigned by Leadership. Create an environment of ownership and personal accountability where each person is responsible and accountable for their performance. Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards. ADDITIONAL RESPONSIBILITIES: Assume responsibility for evaluating employees and ensures timely annual evaluation. Achieve a high level of client satisfaction. Provide technical support as needed to assigned personnel and support resources.Make and support warranty and policy recommendations. Maintain workforce by forecasting workforce requirements, equipment, and supplies to provide the quality and quantity to meet work demands. Monitor and report significant equipment performance failures. Settle warranty claims. Communicate with proper individuals to clarify instructions or discuss scope or progress of job. Provide current and future process maps for all areas of responsibility. Work within and promote corporate values.

Requirements

Strong knowledge of Service, Parts, Sales, and Marketing.
Ability to manage people and resources effectively.
Strong customer service skills.
Strong financial and analytical skills.
Demonstrated technical skill competence.
Appropriate manner, conduct, and grooming adhere to company policy.
Ability to work cooperatively and communicate effectively.
Must be able to meet all safety requirements for applicable safety policies and use of all required safety equipment.
Must have acceptable attendance to meet all company standards and requirements.
Proof of high school diploma or General Education Degree (GED).
Minimum of 3 years service management experience.
Proficient in Windows, Microsoft Office and related business systems.
Must be able to communicate (speak, read, comprehend, write) in English.

Nice To Haves

Preferred four year degree in business or related field.

Responsibilities

Plan, organize and control assigned areas.
Maintain responsibility for meeting production schedules.
Make decisions within established guidelines.
Assume ultimate responsibility for accuracy and validity of work orders, including final review, closing, crediting, and recharging of work orders.
Ensure department maintains communications with clients so that they are informed as to the status of all repair requests.
Continually ensure ongoing technical and soft skill development of assigned personnel.
Develop and train assigned leads.
Follow and administer company policy.
Cooperate with personnel in other work centers to build high levels of cross-departmental teamwork and support.
Perform other duties as assigned by Leadership.
Create an environment of ownership and personal accountability where each person is responsible and accountable for their performance.
Work safely at all times.
Adhere to all applicable safety policies.
Comply with all company policies, procedures and standards.
Assume responsibility for evaluating employees and ensures timely annual evaluation.
Achieve a high level of client satisfaction.
Provide technical support as needed to assigned personnel and support resources.
Make and support warranty and policy recommendations.
Maintain workforce by forecasting workforce requirements, equipment, and supplies to provide the quality and quantity to meet work demands.
Monitor and report significant equipment performance failures.
Settle warranty claims.
Communicate with proper individuals to clarify instructions or discuss scope or progress of job.
Provide current and future process maps for all areas of responsibility.
Work within and promote corporate values.