Service Manager!!!

Cumberland International Trucks - Murfreesboro, TN•Murfreesboro, TN

About The Position

The Service Department is an integral and vital part of the dealership, and the way it builds open, honest, trusting relationships with customers and other departments is essential to the dealership’s success. The Service Manager takes the lead role in managing an efficient and profitable Service Department through productive staffing, customer retention, technician training, and quality workmanship while improving productivity and reducing costs to meet company objectives.

Requirements

Minimum 8+ years technical experience in medium/heavy duty truck industry is desired.
Excellent customer service skills internally and externally.
Must be familiar with OEM processes and warranty guidelines.
Must possess a high degree of product and technical knowledge.
Ability to manage others in a positive way, empowering independence & process adherence, while observing the company's core values.
Excellent written and communication skills.
Must have superior problem-solving skills and be flexible daily. Must be very detailed oriented.
Efficient in multi-tasking with strong organizational skills.

Responsibilities

Understanding and ensuring compliance with all International and vendor policies and warranty procedures.
Reviewing and signing off on all Service Department outside purchases charged to the Service Department or a customer repair order.
Maintaining high quality service repairs to minimize comebacks.
Ensuring that all work is fairly and equally assigned.
Explaining completed work and charges to the customer if required.
Interviewing potential Service Department employees
Ensuring the service staff members are performing their duties as outlined in the appropriate job descriptions.