Service Manager

SINGLE SOURCE SECURITY LLC•Roanoke, VA

35d•Onsite

About The Position

Provides leadership and accountability for assigned Service Department personnel; ensures delivery of quality services; drives company programs, focuses on profitability and client service. The Service Manager will be based in the Roanoke, Virginia Service Center and will report directly to the Director of Service Operations.

Requirements

Previous experience managing a department required.
Previous experience servicing client/customer accounts. Experience in account or portfolio management with high-touch service required.
Proven leadership skills with the ability to influence, empower, encourage and inspire a team.
Demonstrated ability to drive results.
Highly personable with excellent customer service skills.
Ownership of customer relationships.
Excellent written and verbal communication skills.
Advanced knowledge of basic office applications and ability to learn new proprietary software.
Strong problem-solving and analytical skills.
Excellent prioritization and time management skills. Strong collaborative and leadership skills.
Process driven, detailed oriented and highly organized.
Strong organizational and planning skills
Excellent time management skills and ability to multi-task and prioritize work

Nice To Haves

Bachelor's degree Preferred. Degree from an accredited four-year college or university in Business, Marketing, or Criminal Justice preferred.

Responsibilities

Ensures the delivery of high-quality customer service through regular direct instruction of Senior Service Agents and Service Agents, evaluates service quality, and initiates corrective action as necessary.
Meets regularly with client representatives for status updates and addresses any actual or potential problems; supports client start-ups; carries out security planning, assessments, and surveys; creates and implements plans of action/correction to identified deficiencies.
Meets regularly with Protos Management Team to establish/maintain cross departmental communication and direction.
Analyzes operational and financial indicators to continuously improve Portfolio performance.
Make necessary adjustments to portfolio balance as it relates to workload and employee capabilities as to benefit the organization.
Plans, assigns, and directs work; trains and develops high caliber staff in coordination with the Director of Service Operations.
Additional duties as directed by management.