Service Manager - Tonkin Family of Dealerships
About The Position
Tonkin Family of Dealership, a Gee Automotive Company, has been a trusted name in the automotive industry for decades. We pride ourselves on delivering exceptional customer service, maintaining the highest standards of quality, and fostering a supportive work environment. As we continue to grow, we're looking for an experienced Service Manager to lead our service team and uphold our commitment to excellence. We are seeking a highly motivated and experienced Service Manager to oversee the daily operations of our service department. The ideal candidate will have a strong background in automotive service management, exceptional leadership skills, and a passion for delivering top-tier customer experiences. Why Join Tonkin Family of Dealerships? At Tonkin, we don't just sell and service cars-we build lasting relationships with our customers and our team. Here's what makes us different: Family-Owned Legacy: As a locally owned and operated group, we treat our employees like family, offering stability and long-term career growth. Top-Tier Brands: Work with leading automotive franchises and cutting-edge vehicle technology. Competitive Pay & Rewards: Enjoy a strong compensation package, including performance bonuses, health benefits, 401(k), and employee discounts. Training & Advancement: We invest in your success with ongoing training and opportunities for promotion within our dealership network. Great Workplace Culture: Join a team that values teamwork, integrity, and customer-first service-where your contributions are recognized and rewarded.
Requirements
- Minimum 3-5 years of experience as a Service Manager in a new car franchise dealership.
- Strong knowledge of automotive service operations, warranty processes, and dealership systems.
- Proven leadership skills with the ability to motivate and develop a team.
- Excellent customer service, communication, and problem-solving abilities.
- Proficiency in dealership management software (CDK, Reynolds & Reynolds, etc.).
- Valid driver's license and clean driving record.
- Corporate hiring requirements: 18 years or older with a clean driving record, valid driver's license, able to pass a criminal background check, and drug screen.
Responsibilities
- Lead, train, and mentor service advisors and technicians to ensure high performance and customer satisfaction.
- Oversee service department operations, including workflow, scheduling, and quality control.
- Maintain strong relationships with customers, ensuring their service needs are met promptly and professionally.
- Monitor key performance indicators (KPIs) and implement strategies to improve efficiency and profitability.
- Ensure compliance with manufacturer warranty policies and dealership procedures.
- Collaborate with sales and parts departments to drive overall dealership success.
- Handle escalated customer concerns with professionalism and resolve issues effectively.
Benefits
- Top-tier benefits, including Health Insurance starting at under $100 per month
- Dental, Vision, Pet, and Company-Paid Life Insurance
- Employee Assistance Plan
- 401k with Company Match
- Generous Paid Time Off that accrues from Day 1
- A robust selection of voluntary benefits!
- Employee pricing for you and your family on vehicles, service, and parts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Motor Vehicle and Parts Dealers
Education Level
No Education Listed
Number of Employees
51-100 employees
