Service Manager

AIR STREAM AIR CONDITIONING CORP•Woodbury, NY

49d•$90,000 - $120,000•Onsite

About The Position

Manage the service department team and handles customer service interactions, reports, and repairs. The Service Manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors, and ensures repeat customers.

Requirements

Leadership and technical experience
Outgoing personality that blends well with a fast-paced, goal-driven environment
Good computer skills, knowledge of common office applications such as MS Word, MS Excel, and general software navigation
Extremely organized with time management and exceptional follow-through abilities
Passionate about Air Stream Air Conditioning and loves the brand
Highly motivated, flexible, and positive, professional demeanor
Five to seven years’ Service Manager or Service Supervisor experience in the HVAC industry
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to walk, talk, and hear.
The employee can expect to work in a favorable environment.

Responsibilities

Provides direction and accountability for technicians, dispatchers, and service staff
Provides and reviews Repair Quotes
Ensures customer satisfaction and customer follow up
Cultivates lasting relationships with customers and promoting new customers
Maintains responsibility for profit and loss and annual sales revenues
Promotes maintenance agreements
Holds meetings for group training and one on one reviews
Forecasts and manages manpower to meet ongoing customer and seasonal demands
Provides technical support for technicians
Ensures billing and invoicing is being performed correctly and accurately
Follows all procedures and protocols