Service Manager

C & B Ag • Plentywood, MT

4d

About The Position

C & B Operations has an opening for a Service Manager at our John Deere
Dealership in Plentywood, MT. The service manager is responsible for managing
the Service Department, including maximizing internal and external customer
satisfaction, growing profitable service labor sales, exercising disciplined
expense control, attracting and retaining outstanding talent, and motivating and
engaging employees to be the best in the business.

The Service Manager will manage service operations within the dealership to
ensure customer satisfaction and maximize return on investment by optimizing
service department processes. Grows profitable service labor sales and exercises
disciplined expense control. Attracts, retains, and assists with the development
of department personnel.

Requirements

• 3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with off road, construction, lawn, or other AG heavy equipment
• Valid Drivers License and a safe driving record

Nice To Haves

• Experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred

Responsibilities

• Lead and enforce service department processes to ensure customer satisfaction and operational excellence.
• Own department performance, budgets, and goals aligned with company objectives.
• Execute service marketing plans and coordinate customer events, clinics, and field days.
• Oversee warranty and product program claims to ensure timely submission and maximum recovery.
• Schedule, assign, and manage workloads based on technician skill sets and capacity.
• Review work orders for accuracy, completeness, and proper billing.
• Train, develop, and evaluate service personnel; ensure training compliance and certifications.
• Manage fleet, tools, equipment, inventory, and shop organization.
• Maintain safety, cleanliness, and compliance with DOT and regulatory standards.
• Stay current on John Deere and competitive products.

Benefits

• Competitive pay based on your experience
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with generous match...
• Progressive Paid Time Off and Paid Holidays
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees