Service Manager | Commission-Based - Genesis of Portland

Genesis of Portland • Portland, OR

2d

About The Position

You’re a driven and experienced Service Manager who excels at leading teams, streamlining operations, and delivering a consistently high‑quality customer experience. You know how to balance performance, efficiency, and customer satisfaction, and you take pride in developing people while maintaining strong operational standards. In this role, you’ll oversee the daily operations of the service department, coach and motivate a skilled service team, and ensure customers receive professional, reliable, and timely service. Your background in automotive service management, combined with strong leadership and communication skills, will allow you to create a positive, results‑focused service culture. You’ll do this with the support of the Tonkin Family of Dealerships, a long‑standing and respected automotive group known for its commitment to quality, customer care, and employee success. Tonkin values strong leadership, accountability, and long‑term growth—providing the stability, resources, and trust needed for you to lead with confidence. Why Join Tonkin Family of Dealerships? At Tonkin, we don’t just sell and service cars—we build lasting relationships with our customers and our team. Here’s what makes us different: Family-Owned Legacy: As a locally owned and operated group, we treat our employees like family, offering stability and long-term career growth Top-Tier Brands: Work with leading automotive franchises and cutting-edge vehicle technology Competitive Pay & Rewards: Enjoy a strong compensation package, including performance bonuses, health benefits, 401(k), and employee discounts Training & Advancement: We invest in your success with ongoing training and opportunities for promotion within our dealership network Great Workplace Culture: Join a team that values teamwork, integrity, and customer-first service—where your contributions are recognized and rewarded

Requirements

• Minimum 3-5 years of experience as a Service Manager in a new car franchise dealership
• Strong knowledge of automotive service operations, warranty processes, and dealership systems
• Proven leadership skills with the ability to motivate and develop a team
• Excellent customer service, communication, and problem-solving abilities
• Proficiency in dealership management software (CDK, Reynolds & Reynolds, etc.)
• Valid driver’s license and clean driving record
• Corporate hiring requirements: 18 years or older with a clean driving record, a valid driver's license, able to pass a criminal background check, and a drug screen.

Responsibilities

• Lead, train, and mentor service advisors and technicians to ensure high performance and customer satisfaction
• Oversee service department operations, including workflow, scheduling, and quality control
• Maintain strong relationships with customers, ensuring their service needs are met promptly and professionally
• Monitor key performance indicators (KPIs) and implement strategies to improve efficiency and profitability
• Ensure compliance with manufacturer warranty policies and dealership procedures
• Collaborate with sales and parts departments to drive overall dealership success
• Handle escalated customer concerns with professionalism and resolve issues effectively

Benefits

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees