Service Manager

Morgan Properties•Lower Merion Township, PA

21d•$34 - $38

About The Position

Are you a dynamic leader passionate about exceptional service and operational excellence? We’re looking for a results-driven Service Manager to lead our 316-unit student housing community, ensuring smooth day-to-day operations and a top-tier living experience for residents. In this role, you’ll guide a dedicated maintenance team, uphold high property standards, and drive strong performance through heavy turn season and contributing directly to the success of the community at all times.

Requirements

Proven leadership experience in service or maintenance, preferably in a large residential setting.
Strong problem-solving abilities and the capacity to make timely, effective decisions.
Excellent communication skills for leading teams and engaging with residents.
Exceptional organizational skills, with the ability to prioritize and manage multiple tasks effectively.
A passion for delivering outstanding customer service and upholding high standards of quality.
Must have a valid driver's license.
Must live within a 30-minute commute of the property.
5+ years of managerial experience.
Senior-level leadership role requiring extensive technical expertise and proven success in supervising maintenance teams across properties.

Nice To Haves

HVAC/EPA/CFC Certification preferred.

Responsibilities

Lead with Purpose: As a hands-on leader, you’ll inspire your team to excel in all aspects of service, maintenance, and customer care. You lead by example and cultivate an environment of trust, accountability, and support.
Strategic Decision-Making: Think ahead and plan proactively to ensure the smooth operation of the property. Whether it’s anticipating maintenance needs, handling repairs, or managing resources, your foresight will ensure we stay ahead of the curve.
Exceptional Communication: You’ll be the go-to point of contact for residents, your team, and cross-functional departments. Clear, transparent, and effective communication will be key to keeping everything running efficiently and residents satisfied.
Organizational & Administrative Expertise: From managing work orders and schedules to overseeing inventory, budgets, and maintaining accurate records, you'll leverage your strong administrative skills to ensure smooth operations, keeping everything well-organized, on track, and aligned with our goals for excellence.
Take Pride in Service: You will take pride in the work you do, ensuring that both the maintenance needs of the property and the development of your team are handled with the highest level of professionalism and care.