Service Manager

AREY Group Management • Macon, GA

19h

About The Position

Service Manager Lofts at Mercer Village I, II and Tatnall Macon GA AREY Group, LLC At AREY Group, we're not your average property management group - we're a dynamic real estate crew with a knack for growth and innovation. With a goal to scale up to 10,000 units in the next decade, we're dedicated to providing the tools and resources to fuel this exciting journey! Our communities are more than just buildings; they're inspired by the allure of chic boutique hotels and infused with the warm, welcoming atmosphere that we all crave. But here at AREY, we know the real magic lies in our people. That’s why we’re all about creating a culture you want to be a part of. Whether it’s launching the newest AI tool to make your job easier, bringing everyone together for fun events and celebrations, or never missing a birthday - when you join us, you're not just an employee - you're a valued member of our work family with a shared commitment to growing and succeeding together. Because of that, we are on the hunt for go-getters ready to embark on a career adventure with us! We are seeking a skilled Maintenance Supervisor to join our team. The Maintenance Supervisor will be responsible for overseeing and performing a variety of technical and mechanical tasks to ensure our community meets our standards for cleanliness, safety, and functionality.

Requirements

• Responsible for thorough knowledge and adherence to Sierra Property Management Company policy
• OneSite/RealPage experience preferred
• Ability to take and give direction and work independently
• Ability to coach, direct, train, and develop team members
• Ability to communicate clearly and professionally in English in both written and verbal form with residents, co-workers, and vendors
• General knowledge of building codes and laws applicable to the community. (i.e. freon recovery, electrical, plumbing, swimming pools)
• Ability to work outdoors and/or without air conditioning for extended periods of time
• Ability to operate standard maintenance equipment in a proper and safe manner including but not limited to:
• General hand tools
• Appliance Dolly
• A/C gauges and cleaning chemicals
• Electric power tools
• Ladders including extension ladder
• Gas and electric powered hand-held chain saw and/or pole saw
• Mower (hand-push and riding)
• High school diploma required and professional knowledge of all trades/maintenance discipline.
• Up-to-Date Universal type EPA Certification required
• Swimming Pool Certification preferred
• College degree and/or certifications are a plus.
• At least 5 years of experience in apartment maintenance or related field
• Strong HVAC experience
• Strong electrical experience and trouble shooting skills, licensed preferred
• Strong plumbing experience and trouble shooting skills, licensed preferred
• Must have proper tools, meters, gauges and power tools required for all trades
• Must possess and maintain a valid driver’s license and adequate car insurance
• Must have reliable transportation
• Must be available for weekend, holiday and evening work as needed
• Travel and overnight stays are limited but may be required
• Must always maintain a professional appearance and demeanor

Nice To Haves

• OneSite/RealPage experience preferred
• Swimming Pool Certification preferred
• College degree and/or certifications are a plus.

Responsibilities

• Provide leadership and problem-solving skills to all maintenance teams as assigned
• Train maintenance staff for technical, safety, customer service and general team skills in accordance with Company policy
• Provide clear and consistent feedback to community maintenance staff members while promoting teamwork in a collaborative environment
• Assist the Community Manager in preparation and adherence to annual maintenance and community budgets.
• Control expenditures to help the community meet financial objectives.
• Accountable for the overall financial performance and goal attainment it relates to maintenance
• Complete and document service requests in the property management software
• Participate in an ongoing community improvement plan and preventative maintenance program
• Ensure that lofts are market ready in five business days and in accordance with Company policy
• Remove and transfer heavy appliances and equipment from storage area to loft (or vice versa) as circumstances warrant.
• Assists in moving abandoned furniture, appliances, etc. to dumpster when necessary.
• Identify, document, and communicate any energy savings opportunities that can decrease community energy consumption to the Community Manager
• Execute tasks on cleanliness and overall appearance of the community grounds, amenities, building exteriors, loft interiors, breezeways, curbs, signage, leasing office, central garbage areas/trash compactor, parking lots, and other buildings and common areas to meet and exceed AREY Group standards
• Ensure all materials and services meet quality standards, scope and specifications in accordance with Company policy
• Diagnose and perform daily and as directed, maintenance/repair on the following:
• Electrical and plumbing (including water lines)
• A/C and heating systems
• Appliances, electric water heaters
• Stairs, gates, fences, patios, railings
• Tile, carpet, flooring
• Roofing, gutters, fasteners
• Interior/exterior lights
• Fireplaces, ceiling fans
• Gas fixtures and appliances (where applicable)
• Shutters, doors, cabinets, windows, sliding glass doors
• Door deadbolts, hardware, and locks
• Security systems (where applicable)
• Ceiling leaks
• Walls
• Pool areas, tile, Jacuzzi, pool furniture
• Maintain a clean and orderly work area and maintenance shop in adherence with Company policy and ensure that storage areas, shops, etc. remain locked when not in use
• Maintain proper levels of inventory and order maintenance supplies as needed with the Community Manager’s approval
• Assist the Community Manager as directed in obtaining bids and interacting with contractors
• Remain knowledgeable of competitive pricing of supplies and services
• Maintain working knowledge and follow pertinent laws and EPA and OSHA regulations governing proper use, storage, and management of hazardous materials, including solvents, flammables, caustics, and freon
• Adhere to and comply with Company safety policy and wear personal protective equipment (PPE) as directed
• Maintain awareness of all utility meter cut-offs, loft and fixture cut-offs, sewer cleanouts, etc.
• Maintain knowledge and understanding of the Emergency Preparedness Plan (“EPP”) and procedures for the community you are assigned
• Maintain courteous and helpful demeanor with all residents, prospective residents, co-workers, vendors, etc.
• Ensure preventative maintenance is planned and performed in accordance with Company policy and schedules are followed
• Assist with resident functions as required, including set up and clean up and act as a team member with all associates of the management staff
• Adhere to a schedule, be prompt, on time and maintain regular attendance
• Must have reliable mode of transportation at all hours
• Must have mode of communication in which to be contacted at home and to respond in cases of emergency
• Responsible for reporting any unusual or extraordinary circumstances regarding the residents or the community
• Responsible for seeking educational opportunities and information to stay updated on current best-practices and regulations related to job duties
• Must be willing to perform work at or be assigned to other communities as needed
• Must be available and willing to answer 24-hour maintenance emergency calls, calls outside of “business hours”, trips to pick up supplies etc. which may require travel to perform work at other properties in the geographic area
• Other duties as assigned.

Benefits

• 12 Paid Holidays + Birthday + Floating Holiday
• 3 weeks Paid Time Off in the first year of service!
• Tiered structure that advances based on Tenure
• Cell Phone Stipend
• Comprehensive Medical, Dental and Vision Plans (available first day of month after hire)
• Company Paid Life Insurance
• Tuition Reimbursement for Certifications and Licensing
• Company Bonus Plans
• Compensation commensurate with experience

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED