Service Manager

SUPER HOME SERVICES GROUP•Apopka, FL

19d•Onsite

About The Position

The Service Manager is responsible for the direct supervision and support of field technicians. This role ensures quality service delivery, team performance, and operational efficiency, while adhering to budgetary guidelines and company standards. The Service Manager works closely with the Branch Manager to implement daily operational plans, develop staff, and uphold service excellence.

Requirements

High School Diploma or equivalent
2–4 years of experience in a supervisory or lead field technician role, preferably in pest, lawn, or termite services
Strong interpersonal and leadership skills
Ability to train, mentor, and motivate frontline staff
Excellent problem-solving, time management, and organizational abilities
Familiarity with routing, scheduling, and inventory management
Basic understanding of budget adherence and cost controls
Comfortable working in field environments and performing physical tasks
Strong communication skills and customer service mindset

Nice To Haves

Certified Operator State-license for Lawn, Pest, and Termite services
Experience with service management software and field operations systems

Responsibilities

Provide daily leadership, coaching, and hands-on support to field technicians across all service lines.
Ensure technicians perform services according to company standards, safety regulations, and customer expectations.
Monitor technician performance and conduct regular rides along to provide real-time feedback and training.
Assist with onboarding, training, and development of new hires and ongoing employee development.
Collaborate with the Branch Manager to identify operational improvements and implement process changes.
Support routing and scheduling of technician workloads to ensure maximum efficiency and productivity.
Conduct weekly inspections of vehicles, equipment, and chemical usage for compliance and readiness.
Perform routine quality control checks and audits to maintain service integrity.
Monitor supply usage and inventory to ensure alignment with budgetary limits.
Help manage labor and material costs to stay within the branch budget while maintaining service quality.
Promote a positive, accountable, and safety-focused team culture.
Address customer issues promptly and professionally, escalating concerns as needed.
Complete continuing education and obtain all Certified Operators License associated with services provided
Perform other duties as assigned by the Branch Manager or upper management.