Service Manager

MasterTech Plumbing, Heating and Cooling • Columbia, MO

1d

About The Position

Service Manager (Plumbing & HVAC) – Internal Opportunity | Columbia, MO Are you a strong leader who thrives on helping others grow, keeping operations smooth, and making an impact every day? If you’ve got a heart for coaching, an eye for detail, and a hunger to lead with excellence— MasterTech Plumbing, Heating & Cooling wants to support your next career move! This is more than just a promotion. It's a chance to shape the future of our service team. Why This Role Matters As our Plumbing & HVAC Service Manager, you’ll be the bridge between technical excellence and world-class customer care. You’ll guide our plumbing & HVAC service techs to achieve individual and team success—coaching them on KPIs, problem-solving in real time, and reinforcing the values we live by. Your leadership will drive performance, boost retention, and help deliver the kind of customer experience that keeps MasterTech top-of-mind and top-of-market. Why Join Us We’re a growing team built on mutual respect, collaboration, and a shared commitment to excellence. As a leader at MasterTech, you’ll be part of a supportive environment where your contributions are valued and your growth is a priority.

Requirements

• Demonstrated experience guiding and developing a team, with a focus on accountability, growth, and results
• A proven ability to hit targets and help others hit theirs
• Technical/field experience in plumbing and HVAC (experience in one or both skills is acceptable)
• Deep empathy paired with high standards
• Strong organization, communication, and follow-through
• Confidence in decision-making and setting clear expectations
• A positive, proactive, “ we before me ” mindset

Nice To Haves

• Know our systems and culture inside out
• Love helping others rise to their potential
• Are ready to drive positive change – and own the results

Responsibilities

• Track and coach around service metrics (average ticket, sold hours, agreement sales, reviews earned, callbacks, etc.)
• Conduct regular ride-alongs and 1:1s – Help techs win every day
• Own labor efficiency, material costs, and customer satisfaction
• Partner with dispatch and the call center to ensure smooth operations
• Train and develop our service team with weekly meetings & ongoing support
• Plan staffing, recruitment, and technical upskilling alongside leadership
• Help turn B players into A players – Or coach them toward better-fit roles
• Inspire trust, model accountability, and foster team unity

Benefits

• Competitive Compensation – Based on experience, contribution, and performance
• Health, Vision & Dental Insurance – Keep yourself and your family covered
• Paid Time Off – Enjoy vacation days + 8 paid holidays
• 401K with Company Match – Invest in your future
• Ongoing Leadership & Skills Development – Grow your impact and influence
• Fun Team Events & Perks – We celebrate wins with snacks, treats, and gatherings
• A Say in the Direction – Your ideas help shape how we serve
• A Supportive, Growth-Minded Environment – Where your leadership makes a difference

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed