Service Manager
Warren CAT•Hugo, OK
About The Position
The Service Manager is responsible for managing and coordinating service operations strategies and activities within the Service Department.
Requirements
- Bachelor's degree (B. A.) from four-year college or university with 3 years’ experience; or five (5) years’ related experience and/or training; or equivalent combination of education and experience.
- Valid Driver's license and clean driving record.
- Knowledge and experience in budgeting and cost/revenue projections.
- To perform this job successfully, an individual should have advanced knowledge of MS Excel, Word, Access, and PowerPoint.
Responsibilities
- Manages daily operations of the service department.
- Coach staff and manage resources to achieve company goals in the areas of employee and customer satisfaction, market share, and profitability.
- Responsible for annual budgeting process the service department.
- Responsible for Contamination Control standards in the service department.
- Responsible for leading all safety initiatives and is accountable for safety performance in the service department.
- Confers with subordinate supervisory personnel and comprehends staff reports and records to obtain data, such as status of on-going work or projects and projected completion dates.
- Maintains accurate schedule and up to date communication practices for all Service work.
- Manages Work In Process and Key Performance Indicators for work orders, processes, and personnel and assumes accountability for meeting performance goals.
- Manages Career Path and Learning Plans for departmental staff.
- Participates in on call rotation for the service department.
Benefits
- We offer health, dental, vision, life, and more as a comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
