Service Manager

Woods Machinery•Freehold, NJ

27d

About The Position

Service Manager – Woods Machinery Join a fast-growing, family-owned company with big opportunities. Woods Machinery is looking for an experienced, people-focused Service Manager to lead our service department and help us deliver best-in-class support to our customers. If you’re a strong leader with technical knowledge and a passion for helping people succeed, we want to hear from you. Why You’ll Love Working Here Competitive Salary + Commission Health, Dental & Vision Insurance Paid Time Off + Paid Holidays 401(k) with Company Match Career Growth & Promotion Opportunities Manufacturer-Sponsored Training Company-Funded Monthly Lunches Employee Discounts on Equipment & Products Company-Supplied Work Attire Referral Bonuses Join a family-owned, supportive team with a strong reputation since 1984. What You’ll Do As our Service Manager, you’ll lead and grow a high-performing team while ensuring customers receive outstanding service. Your responsibilities will include: Leadership & Team Development Lead, mentor, and coach service technicians and support staff. Conduct performance evaluations and support ongoing professional development. Foster a positive, collaborative, and high-energy team culture. Operations & Workflow Management Oversee day-to-day service department operations in both shop and field. Develop and implement processes that improve efficiency and repair quality. Monitor key performance metrics and drive continuous improvement. Ensure compliance with safety standards and dealership policies. Customer Experience Serve as the main point of contact for service customers. Maintain clear and proactive communication throughout the repair process. Resolve customer concerns professionally and promptly. Ensure timely scheduling, quoting, and invoicing of work orders. Technical & Administrative Responsibilities Support technicians with diagnostics, repair recommendations, and parts needs. Manage warranty documentation and communicate with the Service Writer. Collaborate closely with sales and rental departments to support customers and internal teams. What We’re Looking For 2+ years of management or supervisory experience in equipment, automotive, heavy machinery, or related service operations. Strong leadership, communication, and customer service skills. Solid technical aptitude with equipment diagnostics and repair. Experience with dealership or service management software. Excellent organization, multi-tasking, and problem-solving abilities. Ability to work in varied environments (office, shop, outdoors) as needed. About Woods Machinery Woods Machinery is a second-generation, family-owned company providing equipment sales, rentals, and product support since 1984. We're known for our commitment to quality, integrity, and exceptional service. Our culture is built on teamwork, respect, and taking care of both our customers and our employees. Learn more about us at www.woodsmachinery.com

Requirements

2+ years of management or supervisory experience in equipment, automotive, heavy machinery, or related service operations.
Strong leadership, communication, and customer service skills.
Solid technical aptitude with equipment diagnostics and repair.
Experience with dealership or service management software.
Excellent organization, multi-tasking, and problem-solving abilities.
Ability to work in varied environments (office, shop, outdoors) as needed.

Responsibilities

Lead, mentor, and coach service technicians and support staff.
Conduct performance evaluations and support ongoing professional development.
Foster a positive, collaborative, and high-energy team culture.
Oversee day-to-day service department operations in both shop and field.
Develop and implement processes that improve efficiency and repair quality.
Monitor key performance metrics and drive continuous improvement.
Ensure compliance with safety standards and dealership policies.
Serve as the main point of contact for service customers.
Maintain clear and proactive communication throughout the repair process.
Resolve customer concerns professionally and promptly.
Ensure timely scheduling, quoting, and invoicing of work orders.
Support technicians with diagnostics, repair recommendations, and parts needs.
Manage warranty documentation and communicate with the Service Writer.
Collaborate closely with sales and rental departments to support customers and internal teams.