Service Manager

BOB LOQUERCIO AUTO GROUP

40d•$90,000 - $120,000

About The Position

Service Manager Join an Award-Winning Automotive Team! Are you an experienced automotive leader ready to take your career to the next level? At Bob Loquercio Auto Group, we are committed to developing our people and investing in the future of our teams. With cutting-edge facilities, advanced technology, and a strong leadership culture, we provide the tools and support you need to succeed. We are currently seeking a motivated and results-driven Service Manager to lead and grow our high-performing Service Department. This role is ideal for someone who thrives in a fast-paced environment, enjoys developing teams, and is passionate about delivering an exceptional customer experience. If you're ready to lead a dynamic team and make a real impact, we want to hear from you! Why Join Bob Loquercio Auto Group? We believe in rewarding our employees and providing an environment where they can grow both professionally and personally. We offer: • Brand-new, state-of-the-art equipment and facilities • Ongoing training and mentorship programs • Paid education and professional development • Competitive compensation • Medical, Dental, and Vision Insurance • 401(k) Retirement Savings Plan • Basic Life Insurance • Accident & Critical Illness Insurance • Employee discounts on vehicles, parts, and service • Flexible scheduling options • A strong focus on work-life balance

Requirements

Minimum 2 years of Service Management experience in the automotive industry
Strong automotive technical knowledge
Proven leadership and team management skills
Strong organizational and problem-solving abilities
Excellent communication and customer service skills
Proficiency with computers and dealership management systems

Responsibilities

Forecast departmental goals and develop strategies to achieve them
Recruit, hire, train, and mentor service and parts department staff
Manage and administer the department’s annual operating budget
Monitor department performance and implement improvements to increase profitability and efficiency
Maintain proper inventory levels to meet the needs of the service department
Develop pricing strategies that drive profitability while maintaining customer loyalty
Oversee inventory control, tagging, and stock order procedures
Implement and manage policies for special orders and parts procurement
Analyze monthly performance reports, including lost sales, productivity, and profitability
Collaborate with Service and Body Shop Managers to ensure timely turnaround of parts and repairs
Provide technical support and guidance to team members when needed
Lead outside parts sales and counter sales initiatives
Develop processes that ensure exceptional customer satisfaction
Enforce company policies, safety standards, and maintain a professional department environment