Service Manager

PleasureLand RV Center•West Salem, WI

33d

About The Position

At PleasureLand RV, we’re not just in the RV business—we’re in the great outdoors, unforgettable journeys, and lifelong memories business. We’re looking for a driven and experienced Service Manager who shares our passion for delivering exceptional customer experiences and leading a high-performing team. This is your chance to be part of a family-owned company that’s been inspiring adventure since 1971—and help us continue shaping the next 50 years. Who We Are Our mission is simple: To ignite the spirit of adventure by providing an exceptional customer experience. Since 1971, our family has been committed to leading the industry as a trusted partner in exploring the great outdoors. Our purpose goes far beyond RVs—we help cultivate dreams, fuel passions, and create memories that last a lifetime for the communities we serve. If that inspires you, you’ll fit right in. What You’ll Do As our Service Manager, you’ll guide the heartbeat of the service department—ensuring customer satisfaction, operational excellence, and a positive, productive team environment. You will: Lead and monitor key service processes to ensure alignment with our mission, vision, and values. Build strong communication channels within the department and across locations. Champion a customer-first culture by ensuring the team delivers exceptional care and craftsmanship. Oversee workflow across warranty, internal repairs, customer-pay service, and detail/reconditioning. What You Bring 1+ year of managerial experience Strong knowledge of RV systems, including LP and AC/DC appliances Mechanical aptitude and tool proficiency Valid driver’s license Strong communication and problem-solving skills Good organizational skills, self-motivation, and adaptability Ability to collaborate and lead effectively Working knowledge of Microsoft Word and Excel What We Offer Competitive wages Health, Dental & Vision Insurance Long- and Short-Term Disability Flexible Spending & Health Savings Accounts 401(k) with company match Paid Time Off & Holiday Pay A welcoming, family-owned culture where your work truly matters If you’re excited to help customers live out their adventures and ready to make an impact with a trusted, long-standing brand—apply now and start your next chapter with PleasureLand RV! PleasureLand RV is proud to be an Equal Opportunity Employer.

Requirements

1+ year of managerial experience
Strong knowledge of RV systems, including LP and AC/DC appliances
Mechanical aptitude and tool proficiency
Valid driver’s license
Strong communication and problem-solving skills
Good organizational skills, self-motivation, and adaptability
Ability to collaborate and lead effectively
Working knowledge of Microsoft Word and Excel

Responsibilities

Lead and monitor key service processes to ensure alignment with our mission, vision, and values.
Build strong communication channels within the department and across locations.
Champion a customer-first culture by ensuring the team delivers exceptional care and craftsmanship.
Oversee workflow across warranty, internal repairs, customer-pay service, and detail/reconditioning.