Service Manager

Cummins • Downey, CA

15d

About The Position

We are looking for a talented Service Manager to join our team in Service in Downey, CA. In this role, you will make an impact in the following ways: Coaches and develops technicians through the advancement process Coaches and develops technicians with complex service interventions and diagnostic issues Coaches and develops Service Supervisors/Advisors to successfully navigate the repair process Manages shop tools/equipment for proper operation Safety Committee Member Responsible for LOTO adherence and recertification

Requirements

• Knowledge of Diesel and Nat Gas engines
• Experience managing in a shop service environment
• Experience ‘scheduling and managing’ service personnel
• Knowledge of Cummins Warranty/Policy processes
• Experience with estimating/quoting repairs
• Highly computer literate (MS Office, Outlook)
• Knowledge of Cummins QSOL and Insite programs
• Customer Service experience
• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Significant level of relevant technical experience, including supervisory experience, required.

Responsibilities

• Coaches and develops technicians through the advancement process
• Coaches and develops technicians with complex service interventions and diagnostic issues
• Coaches and develops Service Supervisors/Advisors to successfully navigate the repair process
• Manages shop tools/equipment for proper operation
• Safety Committee Member
• Responsible for LOTO adherence and recertification

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees