Service Manager

Nwestco • Portland, OR

12d • $75,000 - $90,000

About The Position

Join the Nwestco Revolution! At Nwestco LLC , we dont just work in the Petroleum and Car Wash Equipment industrywe lead it. For more than 25 years, weve set the standard across the Northwest and Rockies by delivering innovation, reliability, and excellence to our customers. We are seeking an experienced Service Manager to join our growing team in Portland, OR . If you are a strong leader with a service-first mindset, a commitment to safety, and a desire to grow with a respected industry leader, this is an excellent opportunity. Compensation: $75,000$90,000 annually, depending on experience, plus bonuses. Benefits: Full benefits package including PTO and 401(k) Your Mission: As Service Manager, you will oversee daily service operations while leading technicians and administrative staff to ensure efficiency, profitability, and exceptional customer service.

Requirements

• Availability to work MondayFriday with flexibility for after-hours and weekend support in a 24/7 service environment
• Proven experience leading and managing field service teams with a strong ability to motivate, delegate, and hold teams accountable
• Strong customer service background with a focus on long-term client relationships
• Excellent verbal and written communication skills, capable of engaging with customers, technicians, vendors, and executives
• Demonstrated conflict resolution skills with both internal teams and external customers
• Highly organized with the ability to manage workloads, track performance, and coordinate across departments
• Technical aptitude with experience troubleshooting service-related issues and understanding mechanical and electrical systems
• Ability to analyze service data, identify inefficiencies, and implement improvements to increase margins, uptime, and customer satisfaction
• Experience with service dispatch platforms, ERP/CRM systems, and reporting tools
• Adaptable, calm, and solutions-oriented in fast-paced and changing environments
• Detail-oriented and proactive in maintaining high standards of quality, compliance, and performance
• Ability to pass pre-employment physical with extensive lifting (up to 75 lb), twisting, pulling, kneeling, and squatting.
• Ability to pass pre-employment drug-screening and background check.
• A valid driver's license with a clean driving record over the past 5 years required.

Nice To Haves

• Minimum of 3 years of field experience in the petroleum service industry
• Working knowledge of fuel dispensers, Veeder-Root systems, submersible turbine pumps (STPs), piping, POS systems, and diagnostic troubleshooting
• Business, management, or technical training related to service operations and continuous improvement

Responsibilities

• Maintain and update service management software daily, ensuring accurate work order processing, timely resolution of past-due items, and submission of warranty claims
• Partner with the Branch Manager and Senior Service Manager to improve margins, productivity, and operational efficiency
• Review technician timesheets weekly to ensure accuracy for billing and payroll
• Oversee accounts receivable in coordination with administrative staff, including direct customer follow-up when necessary
• Manage and track technician licenses and certifications, ensuring timely renewals and compliance
• Prepare and submit daily, weekly, and periodic reports for leadership to monitor service performance and financial results
• Conduct annual performance reviews for all direct reports in accordance with company standards
• Operate within the companys chain of command and collaborate with department leaders including the COO, CFO, Finance, and other Service Managers
• Attend branch and leadership meetings and lead internal meetings focused on safety, efficiency, and service quality
• Provide onboarding, ongoing training, and cross-training for service personnel to ensure standardized procedures
• Enforce company policies and SOPs while recommending improvements when appropriate
• Perform additional duties and special projects as assigned by the Branch Manager

Benefits

• Full benefits package including PTO and 401(k)
• 401(k) (with matching!)
• medical, dental, vision, life insurance, disability coverage, paid sick time, paid vacation, clothing allowance, paid holidays, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed