Service Manager

FleetPride•Bellingham, WA

1d•Onsite

About The Position

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. The Service Manager is responsible for supervising and coordinating the activities of service operations, managing the overall performance of all areas of the Service Center including P&L, equipment, personnel administration, and work schedules. The objective is to meet or exceed annual EBITDA, sales budget, and inventory goals while fulfilling customer expectations for product and service supply. FleetPride is a leader in the industry, comprising retail, service, distribution, and wholesale divisions, with over 450 locations, more than 110 service centers, and six distribution centers. The company, headquartered in Irving, TX, employs over 5,500 experts dedicated to providing tailored solutions and solving problems for customers.

Requirements

High school diploma or GED equivalent
Computer literate and proficient with inventory catalogs and various Microsoft and Google Docs software and programs.
Proven track record in Service operations and customer service
Works well under pressure and manages stressful situations with ease
Strong customer service and salesmanship skills
Ability to manage a P&L.
Ability to calculate productivity
Average oral and written communication skills

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Oversee all Service functions and workspaces in the Service Center.
Delegate and direct Service tasks; monitor the Service department workflow processes and progress of all current and pending work assignments.
Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns
Proactively coach employees to achieve a high-performance level and manage costs and assets of the Service Center to achieve financial performance targets.
Act as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers)
Manage and update work orders and invoices to ensure quality and timeliness of work performed and accurate invoicing.
Provide a quality check process on all work performed and the accuracy of Invoices.
Communicate and maintain good relations with vendor reps, dealers and subcontractors.
Keep a safe and clean workspace at all times
Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency
Follow and abide by all industry standards, regulations, and laws
Help train new employees in company procedures, including safety and work processes
Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company
Provide direction and oversight to employees and staff and accurate reporting of business unit performance as directed by senior management.
Other duties assigned.