Service Manager

MIDWEST MACHINERY CO•Elbow Lake, MN

38d•$70,000 - $95,000

About The Position

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Consistently exhibits Midwest Machinery Company’s core purpose and values.

Requirements

High School Diploma or equivalent experience
3+ years experience in Service Department operations
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Ability to write and speak effectively to individuals and groups
Familiar with John Deere and competitive products
Basic understanding of financial principles relative to Service Department operations
Ability to analyze and interpret internal reports
Excellent customer service skills
Frequent bending and stooping
Ability to lift up to 50 lbs.
Climbing/using ladders
Ability to use a forklift/skid loader
Ability to work extended hours and weekends
Valid driver’s license with an insurable driving record required
Must pass a pre-employment background study

Responsibilities

Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
Assists in developing, and executes, Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
Coordinates customer clinics and related promotional events
Monitors all service warranty and Product Improvement Program expiration dates to keep within the required timeframe to receive maximum credit
Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
Reviews work orders for completeness and accuracy prior to customer billing: closes work orders in a timely fashion
Ensures all departmental tools, equipment, and vehicles are in good working order
Manages recruiting, staffing and employee development activities for employees reporting to this position
Participates in service EDUCATE training program required for the development of skills and knowledge
Participates in, or hosts, at least one local school-related career day/experience per year
Attracts, retains, and effectively engages department personnel.
Attends to, and resolves, employee and inter-departmental issues in a fair and expedient manner
Maintains and promotes a safe work environment. Demonstrates understanding of and ability to follow all safety rules and regulations in performing work assignments
Performs other duties as assigned

Benefits

Paid Time Off including PTO, Holiday Pay, Bereavement Pay, Civic Pay, and Volunteer Time Off
401k plan with company match
Multiple health insurance plan and network options with Health Savings Accounts
Dental and Vision plans
Medical and Dependent Care Flexible Spending Plans
Company paid life insurance with ability to purchase more
Company paid Short-Term Disability coverage
Multiple voluntary benefits available including LTD, Accident, Hospital Indemnity, Critical Illness, Whole Life, ID Theft
Employee Assistance Program
Paid uniforms or clothing allowance based on position
Employee Discount Programs