Service Manager-Special Projects Group

EC Electric • Renton, WA

17h • $125,000 - $180,000

About The Position

Electrical Service Manager will lead day‑to-day service operations, elevate customer experience, and drive profitable growth while maintaining uncompromising safety and craftsmanship. Duties and Responsibilities include the following:

Requirements

• 7+ years in electrical service operations in a contractor environment, including dispatch, customer management, and field supervision.
• Washington EL01 Journeyman or Electrical Administrator preferred; equivalent experience considered.
• Proven leadership of mixed crews (journeymen, apprentices); experience in union environments (e.g., IBEW) a plus.
• Strong commercial estimating for T&M and small projects; comfort with BOMs, submittals, and permitting workflows.
• Excellent communication under pressure; ability to set clear expectations with customers and field teams.

Responsibilities

• Lead the service desk: intake, triage, and dispatch for break/fix, T&M, preventive maintenance, and small projects.
• Build and maintain short‑interval schedules; balance labor across emergency calls, PM routes, and quoted work.
• Own weekly operational rhythms (backlog, WIP, margins, aging, open POs, and closeout).
• Be the face of our Service group for key accounts—set expectations, keep proactive status, and close feedback loops.
• Scope, price, and issue proposals; manage NTE thresholds, change orders, and work authorizations.
• Coordinate site access and compliance requirements with facilities partners and GCs; ensure documentation and photos are captured on every call.
• Champion jobsite safety culture; enforce LOTO, energized work permits, PPE, and tailboards.
• Ensure work meets NEC, NFPA 70E, local codes, and AHJ requirements; maintain accurate redlines and as‑built markups.
• Lead and develop service electricians and apprentices; coach for productivity, craftsmanship, and customer care.
• Partner with recruiting to staff routes; onboard new hires with procedures, tech, and safety training.
• Build succession plans and skills matrices aligned to call types (lighting, gear, controls, EVSE, low‑voltage, thermal scanning, power quality, etc.).
• Own Service P&L targets for your portfolio; forecast monthly/quarterly performance.
• Standardize SOPs for quoting, scheduling, and invoicing; reduce cycle time from call completion to invoice.
• Track and publish KPIs: response time, first‑visit resolution, labor productivity, proposal hit rate, margin, customer NPS.

Benefits

• Salary range for this position is $125,000-$180,000 annually.
• Opportunity for a discretionary year-end bonus.
• 401k with a 40% employer match (up to federal limit.)
• In addition to significant career growth opportunities, full-time employees enjoy a competitive pay rate, paid holidays and PTO; Medical, Dental, Vision, Life Insurance, Disability Insurance, Flexible Spending Accounts, 401k plan and Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees