Service Manager-Special Projects Group

EC Electric • Renton, WA

2d • $125,000 - $180,000

About The Position

Electrical Service Manager will lead day‑to-day service operations, elevate customer experience, and drive profitable growth while maintaining uncompromising safety and craftsmanship.
Duties and Responsibilities include the following:
1. Lead the service desk: intake, triage, and dispatch for break/fix, T&M, preventive maintenance, and small projects.
2. Build and maintain short‑interval schedules; balance labor across emergency calls, PM routes, and quoted work.
3. Own weekly operational rhythms (backlog, WIP, margins, aging, open POs, and closeout).
4. Be the face of our Service group for key accounts—set expectations, keep proactive status, and close feedback loops.
5. Scope, price, and issue proposals; manage NTE thresholds, change orders, and work authorizations.
6. Coordinate site access and compliance requirements with facilities partners and GCs; ensure documentation and photos are captured on every call.
7. Champion jobsite safety culture; enforce LOTO, energized work permits, PPE, and tailboards.
8. Ensure work meets NEC, NFPA 70E, local codes, and AHJ requirements; maintain accurate redlines and as‑built markups.
9. Lead and develop service electricians and apprentices; coach for productivity, craftsmanship, and customer care.
10. Partner with recruiting to staff routes; onboard new hires with procedures, tech, and safety training.
11. Build succession plans and skills matrices aligned to call types (lighting, gear, controls, EVSE, low‑voltage, thermal scanning, power quality, etc.).
12. Own Service P&L targets for your portfolio; forecast monthly/quarterly performance.
13. Standardize SOPs for quoting, scheduling, and invoicing; reduce cycle time from call completion to invoice.
14. Track and publish KPIs: response time, first‑visit resolution, labor productivity, proposal hit rate, margin, customer NPS.

Requirements

• 7+ years in electrical service operations in a contractor environment, including dispatch, customer management, and field supervision.
• Washington EL01 Journeyman or Electrical Administrator preferred; equivalent experience considered.
• Proven leadership of mixed crews (journeymen, apprentices); experience in union environments (e.g., IBEW) a plus.
• Strong commercial estimating for T&M and small projects; comfort with BOMs, submittals, and permitting workflows.
• Excellent communication under pressure; ability to set clear expectations with customers and field teams.

Nice To Haves

• Washington EL01 Journeyman or Electrical Administrator preferred; equivalent experience considered.
• Proven leadership of mixed crews (journeymen, apprentices); experience in union environments (e.g., IBEW) a plus.

Responsibilities

• Lead the service desk: intake, triage, and dispatch for break/fix, T&M, preventive maintenance, and small projects.
• Build and maintain short‑interval schedules; balance labor across emergency calls, PM routes, and quoted work.
• Own weekly operational rhythms (backlog, WIP, margins, aging, open POs, and closeout).
• Be the face of our Service group for key accounts—set expectations, keep proactive status, and close feedback loops.
• Scope, price, and issue proposals; manage NTE thresholds, change orders, and work authorizations.
• Coordinate site access and compliance requirements with facilities partners and GCs; ensure documentation and photos are captured on every call.
• Champion jobsite safety culture; enforce LOTO, energized work permits, PPE, and tailboards.
• Ensure work meets NEC, NFPA 70E, local codes, and AHJ requirements; maintain accurate redlines and as‑built markups.
• Lead and develop service electricians and apprentices; coach for productivity, craftsmanship, and customer care.
• Partner with recruiting to staff routes; onboard new hires with procedures, tech, and safety training.
• Build succession plans and skills matrices aligned to call types (lighting, gear, controls, EVSE, low‑voltage, thermal scanning, power quality, etc.).
• Own Service P&L targets for your portfolio; forecast monthly/quarterly performance.
• Standardize SOPs for quoting, scheduling, and invoicing; reduce cycle time from call completion to invoice.
• Track and publish KPIs: response time, first‑visit resolution, labor productivity, proposal hit rate, margin, customer NPS.

Benefits

• Opportunity for a discretionary year-end bonus.
• 401k with a 40% employer match (up to federal limit.)
• Paid holidays and PTO
• Medical, Dental, Vision, Life Insurance, Disability Insurance, Flexible Spending Accounts, 401k plan and Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees